The mechanics of agency new business: prospecting systems, outreach cadences, proposal strategy, and how to build a repeatable process that generates meetings and closes deals.

AI Transparency Requirements: What Agencies Need to Know

I know you see the sales emails, LinkedIn posts and comments that are blatantly written by AI.

Not only is it becoming increasingly easy to spot (words like frameworks, gap, playbook, quietly, actually, sharpen, for example), but transparency requirements are becoming a part of AI platforms and it’s important for you and your team to know what that means for your business development strategy, the work you do for your clients, and use of AI overall for your business. 

 So below, I’m laying out, in clear, brief language, what you need to know and what it means. 

 What AI Transparency Requirements Are 

 While the bulk of the prospecting we do at RSW, and for many of you reading, is based in the States and in Canada, the EU AI Act, and specifically Article 50 of the act lays this out: 

Article 50 of the AI Act applies from 2 August 2026. It sets out transparency obligations for providers and deployers of certain AI systems, including generative and interactive AI systems and deepfakes. 

In short, Providers must: “ensure individuals are explicitly informed whenever they interact with an AI system directly” and “add machine-readable marks to enable the detection of AI-generated or manipulated content.” 

And Deployers of AI systems must inform individuals when they are exposed to,  

“Text publications on matters of public interest without human review or editorial control. 

What is Provenance and Watermarking? 

A basic definition of AI provenance: 

 Provenance in terms of AI-generated content refers to the verifiable history, origin, and chain of modifications of a piece of digital media (image, video, audio, or text). 

  Its primary goal is to restore trust in digital content by providing transparency about who created the content and what tools were used, especially whether Artificial Intelligence was involved in its creation or editing. 

And the definition of AI watermarking 

AI watermarking is the process of embedding a unique signal, marker, or set of metadata into AI-generated output—such as text, images, video, or audio—to identify its origin, trace its provenance, and verify authenticity. 

A separate post could cover how all the major social media platforms are (or aren’t) using watermarks right now, but instead I’ll provide a simple table (yes, created by AI), that shows the differences between Invisible / Machine-Readable Watermarks and Visible / Human-Readable Labels: 

Feature Visible Labels Invisible Watermarks 
Can humans see it? Yes No 
How do you spot it? Just look at it Use special software 
Main goal Warn people right away Prove where it came from 
Easy to remove? Yes (crop or erase) Hard (hidden in the file) 
Real example A “Made with AI” logo Google SynthID hidden code 

Is There a Federal AI Transparency Standard in the U.S.? (Not Yet) 

 Without getting too bogged down here, it’s important to know where we currently stand, as far as industry standards. The highlights: 

  1. C2PA / Content Credentials is The Coalition for Content Provenance and Authenticity (C2PA), a cross-industry group that publishes an open standard called Content Credentials. 

C2PA is an open standard for Content Credentials, attaching cryptographically signed, tamper-evident provenance to media, like a digital nutrition label, showing origins, edits, and helping combat misinformation. Sanity.io 

C2PA, however, has no enforcement power, it’s a standards body, with an open, royalty-free standard that Anthropic, Google, and OpenAI have all indicated they’ll adopt, or already have as of this writing. 

2. California’s AI Transparency Act (SB 942)As of January, 2026it directs vendors toward open standards like C2PA but permits any interoperable protocol, and requires providers to store provenance logs including model version, prompt, and timestamp for at least three years. 

 Essentially, California functions as de facto national policy, because platforms don’t build state-specific versions of their products. 

 Worth noting that Canada doesn’t have federal oversight either at this point, instead leaning on voluntary disclosure and general consumer protection law.  

And before I inundate you with all kinds of other data, if you’d like to go down a rabbit hole, there’s also:

  • Section 5 of the FTC Act-The FTC has issued guidance treating undisclosed AI-generated content in commercial contexts as a potential deceptive trade practice
  • The TAKE IT DOWN ACT-signed May 19, 2025, which requires platforms to remove non-consensual intimate imagery, including AI-generated deepfakes, and empowers the FTC to enforce compliance, and,
  • A pending bill, not lawin July 2026, Reps. Gottheimer, Kean, and Liccardo introduced bipartisan legislation that would require AI-generated content to carry a label embedded in its metadata.

AI Transparency Requirements: What Agencies Need to Know

Where AI Watermarking Stands Today

 OK, I know, that was all somewhat dry, but important.  If nothing else, you can give your clients an info drop to show them you’re on top of this. 

But, it is important to your business development process as well.

As I mentioned, major social media platforms handle visible labels using a specific approach. 

For example, you’ve probably seen Meta (Instagram/Facebook), TikTok, or YouTube Shorts, where you scroll through feeds and these platforms display visible text tags like “AI Info”“AI-generated”, or “Altered or synthetic content”.

Look, at this point, we know it when we see it, but there are all kinds of studies backing it up as well.  

For example, this one from a USC & University of Florida Study: 

Researchers measuring audience perception found that 83% of recipients rate human-driven messaging as sincere, whereas sincerity scores drop to 40%–52% when messaging is perceived as heavily AI-generated.

 Now, this doesn’t mean every prospect is routinely scanning cold emails, but detection tools and “AI-pattern recognition” are now easily available, and AI summaries are becoming more prevalent. 

What Watermarks Can (and Can’t) Prove

 Of note: the most concrete U.S. watermark rule today is about images, video, and audio, not prospecting copy. 

And there’s not a single universal “AI-written” stamp across platforms: a missing watermark  doesn’t establish that content is human-created.

Conversely, a detected signal is evidence about origin, not a guarantee that the final claim, image, testimonial, or ad is accurate. 

Bottom line: adoption is uneven, technical approaches vary by vendor, and text watermarks are inherently vulnerable once a person substantially rewrites, translates, summarizes, or blends the output with original writing. 

So, moving from your biz dev process to your client work for a moment: the question isn’t whether an agency used AI, that’s expected to varying extents at this point, it’s whether the agency can explain its process, protect client information, and stand behind the work. 

What does Provenance and Watermarking Mean For Your Business Development Strategy? 

In business development, the first impression is increasingly not always cold call or an introductory meeting, but a comment, an email, a follow, a connection request, or an interaction with the prospect’s content.

Below is a table that accumulates all the ways blatant AI stands out and are probably harming your business development efforts if you’re engaging in them:

Where Your Agency New Business Outreach is Most Exposed

Top-of-funnel activity What looks automated What a human-led version does 
LinkedIn comment Restates the post, offers broad praise, drops a vague invitation Adds a specific observation, a relevant question, or a useful perspective without forcing a sales conversation 
Connection request “I came across your impressive profile and would love to connect” Names an authentic trigger: a launch, hiring move, point of view, category issue, or shared business context 
Cold email Opens with a templated compliment and quickly pivots to the agency Demonstrates research, identifies a plausible business challenge, and makes one relevant ask 
Direct message Uses artificial familiarity or generic “value” language Respects the recipient’s context and offers a reason to continue the conversation 
Agency thought-leadership post Repackages common AI observations without any real insight Includes a specific point of view, an example from real new-business work, and useful implications for the prospect 
Follow-up Sends identical “just bumping this up” messages References a genuine development, prior conversation, or an additional idea relevant to that prospect 

AI Transparency Requirements: What Agencies Need to Know

How To Think About Using AI In Your Prospecting Today

We’re at the stage where having AI completely write blog or LinkedIn posts, or LI comments, is counter-productive.

There are absolutely advanced users or just someone who’s found very solid prompts that can mimic your writing style and take out all the ways AI becomes readily apparent.

But now even that will come under scrutiny with provenance and watermarks.

Are there ways around that already?  Apparently, yes.  For example: Text AI watermarks will always be trivial to remove

AI provenance tools are already making some kinds of generated content easier to identify, but it’s early days.

It all begs the question though, how many hoops are you willing to jump through?

You already barely have time for new business as it is.

AI has made it easier to finally keep up on the demand gen and content side for agencies where they just didn’t have time before.

But continue to use it wholesale, and it will most likely harm your efforts, rather than help them.

How I Did This, For Example

I have absolutely had posts over the last year where I gave AI a thorough prompt, had Claude (or another platform) write it, and then I went through and changed 30-50% to make sure it fit my voice and said what I wanted it to say.

For this post, I did the opposite.  I had Claude do a whole lot of research (which I will always use it for, it’s fantastic for that), then I wrote the post, threw it into AI and asked for critical thoughts, and specifically how I could improve it for SEO/GEO.

It felt good to write it, even if it took twice as long.

Bottom Line

If you’re using AI to write all your business development content for you, think about changing that up, because you may ultimately have to anyway.

Agencies Know AI Search Is Coming. Are They Ready for It Themselves?

In our survey report, The State of Agency Positioning and AI Search Readiness, Marketing agencies say they’re paying close attention to how AI search works.

60% describe themselves as “very” or “extremely” aware of the emerging standards for AI-mediated search visibility.

That’s an encouraging  number, but what are agencies are doing with that awareness?

Are Agencies Optimizing Their Own Sites for AI Search?

Well, not really, at least not to the degree their awareness would suggest.

Only 11% of agencies rate their own website as “very optimized” for AI-mediated search, search that’s happening on platforms like Claude and ChatGPT, and Gemini.

The largest group, 63%, land at “somewhat optimized,” and another 20% say their site isn’t optimized at all.

So, much like their new business strategy, agencies know the standards exist, but  haven’t gotten around to applying them to their own sites.

Why Isn’t Awareness Turning Into Action?

Once again, it’s the Cobbler’s Children Syndrome, clients, understandably, have to come first.

It’s a familiar pattern to us, and is a big reason RSW/US exists in the first place.

Agency principals rarely have the bandwidth to treat themselves as a client.

Between managing client work, staffing, and the day-to-day of running a firm, optimizing the agency’s own site for how AI reads it tends to fall to the bottom of the list, even when the awareness is there.

Are Agencies at Least Helping Their Clients With AI-mediated search?

Yes, more than they’re helping themselves.

66% of agencies say they’re currently helping clients optimize their websites for AI-mediated search, while only 34% say they aren’t.

So, agencies are willing to build AEO and GEO into client strategy, but haven’t turned that same lens on their own site.

Does AI Search Visibility Matter for New Business?

Yes, we’ve seen it ourselves, anecdotally.  My last 6 conversations with agency principals came from them discovering us via an AI search.

So it’s becoming a more common path to being found.

In our 2026 New Year Outlook report, we found that once-reliable sources of agency new business, like networking and referrals, were on the decline.

Outbound outreach held steady, and search was on the rise.

Somewhere around 20% of agencies said their new business came from marketers finding them online.

That number isn’t overwhelming on its own, but it’s moving in one direction while older sources move in the other.

Google has also published its own official guide on optimizing for generative AI search, and the core message lines up with what the broader SEO community has been saying: the fundamentals still matter, since generative AI features on Google Search are built on top of its existing search ranking and quality systems.

Being ready for AI-mediated search largely means doing the SEO fundamentals well, then building on them.

What Should Agencies Do About Their Own AI Search Readiness?

Start by looking at the site the way an AI system does, not the way a person browsing on a laptop does.

A generative engine isn’t scrolling your homepage top to bottom, it’s pulling specific, well-structured answers from wherever they live on your site, whether that’s a services page, a blog post, or an about page.

If your positioning and expertise are buried in dense paragraphs with no clear structure, there’s less for a system like that to pull from and cite.

The same consistency that matters for a human prospect matters here as well.

Over 80% of agencies in our survey said their positioning shows up “usually” or “always” across touchpoints like their website, LinkedIn, and proposals.

That consistency should carry into AI search readiness as well, since a generative engine forming an impression of your firm is likely pulling from more than just your homepage.

We’ve built an AI Search Readiness Audit into every new client program we kick off, checking client sites against the current best practices for GEO and AEO before we start representing that agency to prospects.

If you want a sense of where your own site stands, more on our AI Brand Compass Model here.

Agencies have gotten comfortable being “on it” when it comes to AI search, but the next step is making sure their own site reflects that, not just their clients’.

agency positioning

Marketing agencies overwhelmingly believe their own firm is well differentiated, even while agreeing that the agency industry as a whole is not.

That gap matters even more now that AI-powered search is reshaping how prospects find and evaluate agencies in the first place, a shift we break down in Generative Engine Optimization for Agencies.

In our recent survey of marketing agencies across North America, (The State of Agency Positioning and AI Search Readiness: What Our 2026 Survey Found) more than 80% said their agency is “somewhat” or “very” differentiated from the competitors they run into most.

Ask the same group about the industry overall, and over 75% call it “somewhat” or “very” undifferentiated.

Both answers came from the same agencies, in the same survey, which helps explain why so many agency websites end up sounding alike even when the people writing the copy for them are convinced otherwise.

Is Agency Positioning Really as Similar as It Sounds?

While I do think it’s gotten better, the answer is yes.

We’ve spent 21 years talking and working with agencies who are confident their positioning is unique.

“We’re more strategic.” “Only senior-level people work on your account.” “We’ve been on your side of the desk.”

All are usually true, but many other (most?) agency sites say these same things, often in nearly identical words.

The industry, and small and mid-sized firms, have a sort of default positioning vocabulary.

And when a prospect sees/reads phrases like this, there are eye-rolls, or worse, they’re ignored.

If ten agencies on a shortlist all describe themselves this way, the words lose meaning, regardless of how true they are for any one of them.

Why Do Agencies End Up With Positioning That Sounds Like Everyone Else’s?

The answer: most agencies build and test their positioning entirely in-house, without checking it against how the market sees the industry

Our survey found 85% of agencies developed their current positioning using only their own employees.

15% brought in a consultant.

Only 20% tested their positioning statements with actual prospects, and 22% tested them with current clients.

When your firm is testing positioning with current clients, I will give you credit, at least you’re moving outside your four walls.

However, that exercise tends to produce the same handful of compliments: smart, hardworking, strategic, a great partner.

Those are things a happy client should, and ideally does say, about any agency doing solid work.

It’s useful feedback about the relationship certainly, but not useful feedback about your actual differentiation.

agency positioning

What Should Small and Mid-Sized Agencies Do Differently?

You know it’s coming.  Yes, specialization is paramount here.

Per this recent Ad Age piece (What makes a small agency successful as clients demand more than independence):

True specialization is the biggest white space for small agencies to take advantage of to win more business, Davis said, adding that they must create a point of view that holding companies can’t credibly claim.

“The biggest gaps are not creative ideas because there are so many agencies that can come up with creative ideas … We’re more inclined to see an absence of the less sexy stuff,” Davis said. Agencies that can deliver exceptional cross-cultural marketing, outcomes-based creative or strategy backed by deep data and analytics can be really competitive.

But as I’ve stated many times in these posts, specialization doesn’t have to mean a one-vertical focus.

It can be an umbrella vertical, like “healthy living” for example, that can encompass many different verticals and sub-verticals, but gives your firms a point of view as an expert in the space.

And something else to think about as an aside, from the article:

Success doesn’t always mean chasing a high-spending advertiser and going up against the holding companies, several people interviewed stressed. “You can still chase massive share of a certain kind of client,” Wieser said, i.e. “the non-sexy, regional, mid-sized or small marketers.”

We do see a fair amount of this strategy with small and mid-sized firms and it’s a smart move.

They may not all be sexy, and your team will just need to accept that, if they’re a solid client.

How Should Agencies Test Their Positioning?

Against outside, not internal, eyes.

They’re not weighing your internal sense of what makes you special against the internal sense every other shortlisted agency has of itself.

They’re comparing sites, decks, and first impressions side by side, and from that vantage point, a lot of agencies blend together.

The differences between how an agency sees itself and how it reads to an outsider usually takes an outside perspective.

Not because the people inside don’t know their agency well, but because they know it too well

Which is a big reason why (shameless plug here, can’t help myself) we’ve built an AI Brand Compass we use for every new client program we kick off.

Combined with our experience working solely with agencies and PR firms, it gives us an outside, objective look, based on hundreds of other firms, at how an agency’s positioning comes across before we start representing that agency to prospects.

(Agencies can also get this if they’re not an RSW client, more on  the brand compass here.)

So, ultimately, it’s not whether your positioning feels true to you, but whether it would still feel distinct if you read it on ten other agency homepages.

The State of Agency Positioning & Al Search Readiness (2026 Report)

We surveyed marketing agencies across North America this past June to measure agency positioning and AI search readiness heading into 2026.

The results point to the same blind spot showing up in two different places: how agencies talk about themselves, and how ready their sites are for AI-mediated search.

[Download the full report below]

And If this is your first time here, RSW/US is an outsourced lead generation/business development firm that exclusively services ad agencies, PR, marketing service, and professional services firms (of all sizes and types).

We work with over 45 firms across the U.S., operating as their outsourced sales and marketing team.

More about us here.

 

Agencies See a Sea of Sameness, Except in the Mirror

Over 75% of agencies surveyed said the agency industry as a whole is “somewhat” or “very” undifferentiated.

Ask them about their own firm, though, and more than 80% say they’re differentiated from the agencies they compete against most.

So these firms think they’re the exception, but,

85% of agencies built their current positioning entirely in-house, with their own employees, no outside perspective, no testing against prospects.

So essentially in an echo chamber, which leads to positioning that comes out sounding like everyone else’s.

Agencies Know AI Search Is Coming. Their Sites Don’t Show It.

The same blind spot shows up in how agencies are preparing for AI-mediated search. 60% say they’re “very” or “extremely” aware of the emerging standards for AI search visibility, GEO and AEO among them.

But only 10% feel their own website is actually optimized for it.

Meanwhile, 66% are already helping their clients optimize for AI-mediated search.

Agencies are applying the standard everywhere except their own front door.

The report also revisits Google’s official guide to optimizing for generative AI search against what our VP of Sales, Lee McKnight Jr. laid out for agencies back in August 2025, including what it confirms and what it pushes back on.

What’s Inside the Full Report

  • The full data behind positioning perceptions, and what “outside perspective” should look like
  • Where AI fits into agencies’ internal operations versus the work they do for clients, and where disparities lay between the two
  • Our take on Google’s generative AI search guidance, and where it overlaps with GEO/AEO advice already circulating
  • The 5 pillars of effective positioning
  • The 10 rules for AI search success

If your agency’s positioning was built the same way most of the ones in this report were, this is worth 10 minutes of your time.

To view please fill out the form below

While we offer the resources found on our site at no charge, we do ask for your assistance in maintaining a certain level of knowledge about who is accessing our valuable assets. We will never sell or distribute your information to any third parties.

AI Email Summaries: What They Mean for Prospecting Outreach

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AI summaries are just one dimension of how artificial intelligence is reshaping agency outreach. For a broader look at how to apply AI across your entire new business effort, see our guide to actionable AI business development strategies for ad, PR, and marketing firms.

3 Reasons Your Agency New Business Efforts Keep Stalling

Wondering Why Your New Business Efforts Aren’t Effective?

I can throw out several potential reasons: no consistency, no plan, no one owns the effort, to name a few.

These are all valid reasons and I don’t mean to diminish their importance with a quick list, but recently, I’ve seen several patterns reoccur across multiple firms I’ve spoken with.

Their new business efforts are stalled and once you step back and take a big-picture look, you begin to see why.

Here are 3 Reasons Your Agency New Business Efforts Keep Stalling:

1. Why Your Agency New Business Isn’t Breaking Through: You’re Not Creating Context

I swear, if I get one more cold LinkedIn sell, I will lose it.

Similarly, if your only approach is to go for the throat in your first email, you’ll never get in the door.

What you’re trying to get is attention, right?

Sending yet another cold email only adds to your prospects’ full to bursting inbox.

You have to create context around your prospecting.

Look at your efforts as a campaign.

A campaign that can be repeated with small changes over time.

The key is creating awareness first and selling later; however, by later, I mean the whole campaign over the course of a month, for example.

You create context by first reaching out and speaking the prospect’s language, conveying your understanding of their vertical.

You must do this with multiple touches, using multiple mediums.

Here’s an initial example:

In the first week, start things off by mailing something-a simple letter or a simple collateral piece.

It’s such an uncluttered medium-you need to take advantage of it.

And while people are all over today, as far as where they’re working, someone is picking up the mail. (It still works.)

And follow with an email, letting them know you sent something to them and why you sent it (because you focus on their industry, you’re expert in this service, etc.).

In the next week, follow up with a first call, and if they opened your email from last week, consider linking in with them, but DO NOT message them with a cold sell.

And follow several days later with a second email.  This is where you start to sprinkle in a case study.

By the third week, you may not have broken through, but you’ve created that context, and therefore permission.

The key of course is in the messaging.  (See #3 below).

But about that permission.

3 Reasons Your Agency New Business Efforts Keep Stalling

2. You’re Misreading What “Permission” Means in Agency Prospecting

I mentioned above the right way to go about getting your prospect’s permission.

Agencies sometimes take this far too literally though, and rather than building prospecting tiers by layering targeted, meaningful messages, they literally reach out the first time and do the “aw shucks” or “hey, I’m in your corner” type of messaging.

I am not a fan of any of the following prospecting language:

“Your time is valuable, so I’ll cut right to the chase”

“I know you’re busy, so. . . .”

“(Insert prospect’s industry here) is more complex/harder than ever. . .”

You’ve got to cut to the chase.

If you’ve created that context I mentioned above, you can prospect with confidence and not worry about filler like “I know you’re busy.”

Of course they’re busy-you’re wasting your time and your prospect’s when you write that.

3. Your Prospects Don’t See the Value in a First Conversation

As mentioned in #1 above, if your messaging doesn’t speak to the business challenges you help solve, you’ll never get past square one.

First, you have to speak to your prospects and not at them.

If your initial outreach reads or sounds like brochure copy, or like an ad for your firm, it will never resonate.

Instead, mention a real-world challenge you helped a client solve.

Don’t get overly familiar, but do treat it as though you’re talking to the prospect on a professional, but natural level.

Use clear, concise language and state your specific expertise, a few examples of your work, and the intent of your reach out. (An initial conversation).

And if it’s too much to do yourself, we only work with small and mid-sized firms, happy to talk, email me at lee@rswus.com

A Step-by-Step Guide to Reengaging Dormant Prospects

Tired of Being Ghosted? The RSW/US 30-Day Win-Back Challenge Is Here.

A Step-by-Step Guide to Reengaging Dormant ProspectsWe’ve all been there.

A highly-engaged prospect meets with you and seemed excited. Then… crickets.

When a warm lead suddenly goes silent, it’s easy to slip into analysis paralysis.

Do you keep checking in? Do you give up? How do you reach out without sounding desperate or annoying?

Most ghosting isn’t personal.

Prospects get slammed, internal situations pop up, or there was no concrete next step.

To help you cut through the noise and resurrect those valuable relationships, we’ve put together a guide, based off our own process in representing our agency clients: Staying Top-of-Mind with Ghosting/Dormant Prospects: The 30-Day Win-Back Challenge.

Here’s what you and your team will get when you download this step-by-step guide:

A Structured, 30-Day Re-Engagement Framework

No more guessing or random “just checking in” emails.

Our guide provides a highly strategic, 4-week thematic roadmap designed to rebuild momentum:

  • Week 1: Light Touch Reminders (Awareness) – Re-open the door with zero pressure.

  • Week 2: Personalized Nudges (Context & Credibility) – Recenter the conversation around their specific goals and pressures.

  • Week 3: Creative Outreach (Pattern Breakers) – Stand out in a respectful, high-value way that breaks the standard sales format.

  • Week 4: Stronger Call to Action (Momentum & Clarity) – Provide a low-risk next step or a graceful, professional exit.

A Flexible “Menu” of Touchpoints Across 4 Channels

You shouldn’t stick to just one communication method.

We outline specific strategies across four distinct channels, giving you a complete tactical toolkit to rotate your approach:

  1. Email Outreach: Master the art of short, scannable, value-first messages.

  2. Phone Outreach: Learn how to leave warm, humanizing voicemails that are under 30 seconds.

  3. Creative Outreach: Discover how to use video messages and interactive concepts to get a response.

  4. Physical Outreach: Utilize high-impact, personal touches (like targeted one-pagers and handwritten notes) for your highest-value targets.

Proven Guardrails & Ground Rules

The secret to winning back prospects is persistence without irritation.

This guide equips you with the “cadence rules” you need to stay top-of-mind while remaining respectful of your prospect’s time, including how to build in “no/opt-out” language that triggers responses if all else fails. (The nuclear option!)

Ready to bring your stalled opportunities back to life?

Stop letting warm leads fade away.

Download the full 30-Day Win-Back Guide below and equip your firm with the framework they need to turn silence into closed deals.

To view please fill out the form below

While we offer the resources found on our site at no charge, we do ask for your assistance in maintaining a certain level of knowledge about who is accessing our valuable assets. We will never sell or distribute your information to any third parties.

The Agency New Business Script You Keep Refusing to Write

Talking about a sales script conjures up horrible images of cringey, always-be-closing terribleness.

As it should.

It sounds robotic and transactional, so agencies reject the idea entirely, and default to something that looks a lot like winging it.

At RSW/US, our New Business Directors don’t use scripts, but every outbound call, voicemail, and email gets written out before prospecting starts.

There’s a difference between this process and a telemarketer reading a script.

Why Top Sales Industries Rely on Cold Outreach Scripts

Think about the people and industries who do a lot of cold outreach: insurance reps, financial advisors, and real estate agents.

They don’t sit down with a prospect and have a conversation initially.

They know their first sentence, pivots, and CTA before they pick up the phone.

Now think about selling services, and more specifically agency services: not easy.

Agency BD pros are selling often complex services to a more skeptical audience, but many (most) do less preparation than a 22-year-old selling term life insurance.

Why Writing an Agency Sales Script Is a Thinking Exercise

I urge you to literally write it, with pen and paper, people.  (Feels good, doesn’t it?)

Or type it if you must, but just do it.

What this exercise does and why you should do it:

  • You find out where your positioning has holes.
  • If you’re talking too much out of the gate.
  • If you don’t have good answers to “why should I care.”

Writing this out isn’t just about your delivery (although it can help that), It’s an audit of your positioning in real time.

3 Essential Channels for Your Agency Outreach Strategy

The outbound call opening. You have about 20 to 30 seconds before a prospect has mentally moved on. Write out who you are, why you’re calling, and how you get to the ask. Not a paragraph, just the opening. That’s not a lot of words, which means every one of them needs to be doing something.

The voicemail. Most people either ramble, leave a voicemail that goes nowhere, or hang up entirely. A written-out voicemail is short, specific, and ends with a clear reason to call back. It also functions as a preview of your positioning you need to make a coherent case in 20 seconds.

The email. Not a fill-in-the-blank template, but a message that was constructed for this person. You can’t do this at great scale, but you can do a version at scale, until you start getting warmer prospects.

The Agency New Business Script You Keep Refusing to Write

Practice Your Pitch: Role-Playing Agency New Business: The Mildly Uncomfortable Part

Two things you need to do so you’re not doing all this in a vacuum, which is how most agencies do it.

  1. Role play with someone at the firm.  I know it’s weird, but your sales style should be conversational, so have the conversation.  Not adversarial, because frankly, if you’re having that issue when you’re prospecting, you have all kinds of other problems. But someone at your firm that knows your prospects and will ask the kinds of questions prospects ask.
  2. Role play with an AI platform.  This may seen odd, but is actually pretty helpful.  I’ve tried it, and it was in no way perfect, but it did help me to get tighter on certain areas, and especially what i could include more or less of, for example.

An AI Prompt for Agency Role-Play and Pitch Practice

There are many ways you can write this of course, but here’s one to get you started.

Copy the prompt below and paste it into Claude or ChatGPT (or Gemini, or Copilot, whatever you prefer). Fill in your agency name, what you do, and the name of the prospect company you’re targeting. Then run through your opening, your voicemail, and your email as if you’re actually sending them.

You are a senior marketing executive at [prospect company]. Before we start, research [prospect company] and understand what they do, their industry, their size, and the kinds of marketing challenges companies like them typically face. Also research [my agency name] so you understand what we do and who we work with.

I am going to role-play my agency’s new business outreach with you. I’ll present my call opening, my voicemail, and my outreach email — one at a time. After each one, respond the way a real prospect would: sometimes skeptical, sometimes neutral, occasionally interested, but never a pushover.

After you respond in character, step out of the role briefly and give me direct feedback on what I said. Point out anything that was vague, generic, or easy to ignore. If my value proposition was unclear, say so. If my ask was weak or my opening took too long to get to the point, tell me. Be diplomatic about it, but don’t let me off the hook.

The goal is to help me sharpen what I’m saying before I say it to a real person. Start by confirming what you found on both companies, then tell me you’re ready and ask me to go first.

Internalize Your Script for Better Agency Outbound Sales

Writing it out is not about reading it verbatim on the call, and to be clear, Do Not Do That!

It’s about doing enough thinking upfront that the words come naturally and sound fluid and confident.

Then the script disappears.

Most people driving agency outreach skip this step entirely, which is a big part of why so much of it sounds like everyone else’s.

The fix isn’t complicated, don’t make it that way.

If you’d like to talk about how RSW/US approaches outreach for agencies, and what that preparation looks like in practice, email me, always happy to talk.

Agency New Business: You're Ghosting Your Own Prospects

One of the most frustrating challenges in agency new business?

When prospects go dark

Always tough, and agencies tend to get worried or even desperate when it’s been a few days or weeks, understandably so.

(I’ve written several posts arond it, here’s one that might be helpful: Prospect Ghosting You? Use this ghosting schedule to follow up.)

You can’t get anxious (easy for me to say I know) and when you do reach back out, find something of value to further the conversation so it’s not just a generic check-in.

Something interesting about going dark that’s not often talked about though:

Agencies go dark with their own prospects

Usually without meaning to, but excellent opportunities are lost this way.

For the same reasons agencies work with us (predominantly lack of time for a consistent process because clients have to come first) we realized we often needed to take the reins (where it made sense) after those first meetings.

And you can’t let the fact that you’re slammed cause a promising prospect to fall through the cracks.

It most often happens with those prospects who have a need, but it’s several weeks or months away.

Agency New Business: You're Ghosting Your Own Prospects

How to Follow Up With Prospects Without the Generic Check-In

Don’t just send a generic “just checking in” or “touching base” email.

It tells a prospect that you need something from them, which gives them very little reason to reply.

The agencies that successfully stay top of mind in the interim between meetings bring something helpful.

That could be industry content, a quick breakdown of a campaign you just wrapped up, or an observation about their vertical and the market.

Doesn’t need to be a major production: a brief note with a link to a relevant case study or a trade article keeps the relationship warm without putting pressure on them.

It helps to look at this approach less as a standard follow-up and more as a way to keep a conversation going.

Tactical Steps to Keep Prospects Engaged

Before that first meeting ends, respectfully ask for a second, as well as a timeline if possible.

Immediately afterwards, set calendar reminders for yourself and take a few minutes to craft a meaningful email or send a thank you via snail mail.

Don’t pester them, but stay consistent in your reach-outs.

Especially if there’s new work to tout, awards won, or content around their vertical you’ve written, and the prospect will see what working with you looks like, making them feel better and better about you before you’ve started working together.

Everybody’s busy, and it stinks when a prospect goes dark-don’t do the same.

Generative Engine Optimization for Agencies: What Google's Official Guide Changes (and What It Confirms)

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Frequently Asked Questions

What is generative engine optimization (GEO) for agencies?

Generative engine optimization (GEO) is the practice of structuring your agency’s content so it gets cited by AI-powered search tools like Google’s AI Overviews, ChatGPT, and Perplexity. Unlike traditional SEO, which focuses on ranking in a list of blue links, GEO focuses on being the source an AI tool pulls from when someone asks a question your agency is best positioned to answer. For agencies, this means writing content that directly answers specific questions marketers ask about new agency selection, campaign strategy, and industry trends.

Is GEO replacing SEO for agencies?

GEO isn’t replacing SEO. It’s extending it. Google’s own official guidance confirms that the same fundamentals that drive SEO performance, including E-E-A-T, helpful content, strong internal linking, and fast sites, also drive GEO performance. What GEO adds is an emphasis on direct answers, structured content, and first-person expertise that AI tools can easily cite. Agencies that are already doing SEO well are closer to GEO-ready than they think.

How can agencies get cited by AI tools like ChatGPT and Google AI Overviews?

To get cited by AI tools, agencies should publish content that directly and completely answers specific questions their prospects ask. This means writing posts structured around a clear question-and-answer format, using original data and perspectives that can’t be found elsewhere, and building topical authority by consistently covering a defined subject area. AI tools favor sources that are specific, credible, and comprehensive over generic overview content.

What does Google’s AI Optimization Guide say agencies should do?

Google’s official AI Optimization Guide confirms several practices: write content that demonstrates genuine experience and expertise (E-E-A-T), structure pages so AI can easily extract answers, use clear headings that mirror how people phrase questions, and build a content library with depth on your core topics. The guide pushes back on the idea that GEO requires entirely new tactics. Most of it is good SEO done with AI readability in mind.