2025 RSW/US Survey Report – Rolling Into 2026. . . What to Expect/What To Do
This report was developed by our team at RSW/US.
We’re the leading outsourced business development and lead generation firm dedicated exclusively to serving software, marketing services, professional services firms, and ad agencies of all sizes and specialties.
Since our founding in 2005, we’ve partnered with firms across the globe, acting as their go-to outsourced sales and marketing team.
Learn more about our RSW/US outsourced business development programs at www.rswus.com.

About the Report
The 2025 RSW/US Survey Report: “Rolling Into 2026…What to Expect/What to Do” was conducted with senior-level executives across a range of marketing
services and other professional services firms during August 2025.
While the past 24+ months have been challenging, there are both positive signs of improvement for the industry, and a few wake up calls outlined in our report.
We break down what’s happening and how to tackle it.
All our content is made actionable for your benefit.
Key Report Highlights:
- Pipeline Crisis: 93% of Marketing Services and Professional Services Firms Say Their Growth Engine Isn’t Strong Enough.
- Referrals remain inconsistent: While 75% cite referrals as their best lead source, RSW/US warns that relying on them is unsustainable. Without disciplined outreach, firms risk being blindsided when referrals dry up.
- Prospects Are Ready 45% of firms say prospects are getting more serious about making changes Only 20% of firms disagree – the tide is turning.
- AI adoption outpaces strategy: 77% of firms are already using AI for business development, and 80% plan to expand, but the report cautions that firms leaning too heavily on AI will generate generic, undifferentiated output.
- In-house competition is steady: Nearly half of respondents said in-house marketing teams remain unchanged, signaling that agencies must sharpen their positioning to win overflow or specialized work.
- Productization is rising: 62% of firms are packaging services into productized offerings, with 86% planning to increase this approach as a way to simplify decisions for prospects and scale profitably.
There’s work to be done, but with a plan in place, there will be opportunities for more new business.




















