RSW/US 2021 Marketing Technology & Agency New Business Tools

We’re excited to release our RSW/US 2021 Marketing Technology & Agency New Business Tools report. 

We took a break last year and have completely revamped our report.  

CMO tenure slipped to just 40 months in 2020, the lowest average since 2009. 

And with 67% of marketers saying their company’s spending on analytics and marketing technology tools is increasing, and 88% of agencies recognizing that the need for these tools continues to grow, we didn’t think you needed to know that LinkedIn is the most-used social media platform for agency new business again. 

Instead, we surveyed marketers on a specific, brief set of questions around these tools and their potential challenges, for additional perspective, and then performed a more in-depth survey of agencies, to bring you a total of 19 tool categories: 12 on the tools you and your peers are using to support the marketing activities of your clients, and 7 on the tools you and your peers use to help drive agency new business. 

RSWUS 2021 Marketing Technology & Agency New Business Tools

These categories include retargeting ad tools, audience analytics tools, cross-channel measurement & attribution tools, marketing automation tools, and target audience research tools, to name a few. 

While the bulk of our business is focused on operating as an outsourced sales and marketing group for marketing agencies looking to build a more productive agency new business program, our goal in gathering these insights is to help you build your agency business by staying on top of these tools and trends. 

Each category in this survey is reported separately, with all the technology tools shared by agencies included in the report.

If an agency noted that they were either “Very Satisfied” or “Dissatisfied/Very Dissatisfied”, we specifically called this out to help guide you in your evaluation of technology tools, and every platform is hot linked to their website’s URL in order to make it easy for you to learn
more about the platform.

Please note that this report is not intended to be a scientific study of technology tool performance.

The reporting of data reflects opinions of your agency peers and is delivered from a neutral stance by RSW/US, without endorsement of any specific platform.

We hope you enjoy the read and find this report to be helpful in moving your business to an even better level!

(Hover over the rectangle below to download.)

2021 RSW/US New Year Outlook Report

2021 RSW/US New Year Outlook Report Available Now

This is the 2021 RSW/US New Year Outlook Report, our first ad agency new business report of the year.

Be sure to visit our YouTube channel and Agency New Business Blog for further insights and breakdowns on key stats throughout Q1.

And on the second page of our report, you’ll see information on our 2021 Agency New Business Virtual Conference. It’s our first-ever new business conference, focused on small-to-mid-size agencies.

This is the first conference that brings together combined frontline perspective from senior-level marketers, leading independent agency new business directors and principals, and the new business team at RSW.

It’s February 8th through the 11th, from 1 to 3:30 PM EST each day, and if you’re an agency principal or new business director, you won’t want to miss this.

2021 RSW/US New Year Outlook Report

About The 2021 RSW/US New Year Outlook Report

The 2021 RSW/US New Year Outlook survey was completed by senior level Marketers and Marketing Agency executives during December, 2020.

The purpose of the survey was to glean insights relative to marketer and agency perspective as they each headed into 2021.

Topics explored included “biggest challenges facing marketing agencies” as seen through the eyes of marketers
and agencies.

Also probed were topics related to spending and investment expectations, the growth of specialty agencies, the growth of in-house agencies, and the ever increasing importance of data and analytics.

Our hope is the key findings and implications from this study are of value as you kick your marketing and sales planning into gear for 2021.

The agency sample came from the RSW/AgencySearch database of over 5,000 marketing service companies in the U.S. and Canada, ranging in size from under $5M in capitalized billings to over $100M.

The disciplines of each Agency varied from full service advertising, to digital, to PR, to marketing consultancies.

The marketer sample came from our RSW/US database of 50,000 marketing decision maker contacts. Company size, location, and category varied.

RSW 2020 Agency New Business Report

RSW/US 2020 Agency New Business Report

This is the RSW/US 2020 Agency New Business Report, Perspective On The Agency New Business Environment, 2020 and Beyond.

We’ve fielded it since 2010 and present comparable data that is available across all previous editions, providing insight on trends in key areas over the past ten years.

This report is typically heavily downloaded because the answers come from our survey of your agency peers.

This year’s survey and the resulting RSW/US 2020 Agency New Business Report are of course taking place in a time like no other, and while our survey wasn’t focused around the pandemic’s effects, it was impossible not to ask and answer our questions through that lens.

Over 5,000 Agency executives nationwide had the opportunity to participate, and in fielding the survey, we wanted to discern how the challenges and dynamics of agency new business efforts have evolved with the relentless pace of rapidly developing media channels and marketing technologies.

Our hope is the key findings and implications of the study presented in this report provide value to you as you develop your plans for the remainder of 2020 and into 2021.

RSW 2020 Agency New Business Report

If this is your first time here, RSW/US is an outsourced lead generation/business development firm that exclusively services marketing service firms (of all sizes and types).

We work with over 50 agencies across the U.S., operating as their outsourced sales and marketing team. and were founded in 2005.

In 2010, we started RSW/AgencySearch. To-date, RSW/AgencySearch has managed over 40 searches for marketers across a range of different categories, helping them find better agencies.

The RSW/AgencySearch model is unique to the industry.

The exposure to the agency and the marketer world has armed RSW/US with perspective unmatched in the industry. This perspective is woven throughout this, and every survey report.

Agency/Marketer Response to COVID-19 Companion Report-May

Prior to releasing the survey for this COVID-19 companion report, senior-level Marketers and Marketing Agency executives completed our first “Agency/Marketer Response to COVID-19 Survey” from March 20-24th, 2020.

As circumstances in the economy and our lives change so rapidly, we wanted to release this companion report, taking data from a follow-up survey completed by Senior-level Marketers and Marketing Agency executives from May 8-12th, to gain comparative, as well as new insights.

Our hope is the key findings and implications from this COVID-19 Companion Report are of value as both marketers and agencies attempt to navigate the unknown factors inherent to our current business landscape.

Agency/Marketer Response to COVID-19 Companion Report-May

The agency sample came from our RSW/AgencySearch database of over 5,000 marketing service companies in the U.S. and Canada ranging in size from under $5M in capitalized billings to over $100M.

The disciplines of each Agency included full-service advertising, digital, PR, and marketing consultancies, to name a few examples.

The marketer sample came from our RSW/US database of 50,000 marketing decision-maker contacts.

Company size, location, and category varied.

This study was commissioned by RSW/US.

RSW/US is an outsourced lead generation/ business development firm that exclusively services marketing service firms (of all sizes and types). RSW/US works with over 50 agencies across the U.S., operating as their outsourced sales and marketing team. RSW was founded in 2005.

In 2010, RSW started RSW/AgencySearch.

To-date, RSW/AgencySearch has managed over 40 searches for marketers across a range of different categories, helping them find better agencies.

The RSW/AgencySearch model is unique to the industry.

The exposure to the agency and the marketer world has armed RSW/US with perspective unmatched in the industry.

This perspective is woven throughout this, and every survey report.

To learn more about RSW/US, visit www.rswus.com.

To learn more about RSW/AgencySearch, visit www.rswagencysearch.com.

We hope this COVID-19 Companion Report is helpful to you agency new business strategy.

RSW Agency-Marketer Response to COVID-19 Survey Report

Agency/Marketer Response to COVID-19 Survey Report

We know there’s a large amount of content around COVID-19, but we hope our latest companion report, Agency/Marketer Response to COVID-19 Survey Report, will be of particular interest.    

Specifically, because we surveyed your peers, but also marketers, on their response to the situation.

5/15/20 Update

Prior to releasing the survey for this COVID-19 companion report, senior-level Marketers and Marketing Agency executives completed our first “Agency/Marketer Response to COVID-19 Survey” from March 20-24th, 2020.

As circumstances in the economy and our lives change so rapidly, we wanted to release this companion report, taking data from a follow-up survey completed by Senior-level Marketers and Marketing Agency executives from May 8-12th, to gain comparative, as well as new insights.

Our hope is the key findings and implications from this COVID-19 Companion Report are of value as both marketers and agencies attempt to navigate the unknown factors inherent to our current business landscape.

Agency/Marketer Response to COVID-19 Companion Report-May

 

Thanks to all of you at agencies and PR firms that have given us feedback on this report and our current videos.

We’ve created a series of these videos on a weekly basis, given how much everything changes day-to-day.

We really do hope these episodes help as you’re trying to figure out how to keep your new business efforts going. We continue to focus on maintaining, improving and getting creative with your new business efforts:

3 Takeaways Ep39 – Adjust, Don’t Stop Your Prospecting

3 Takeaways Ep40 – Prospecting Prep for Agencies – Now and in the Future

3 Takeaways Ep41 – New Business Ideas from an Agency in the Trenches

3 Takeaways Ep.42 – Don’t Make The Prospect Work For You in Agency New Business

3 Takeaways Ep 43 – One Easy Change Agencies Can Make To Drive New Business Now

3 Takeaways Ep44 – The Most Asked About Case Study Creation Challenge

3 Takeaways Ep45 – Beware The “If I Just Had This” New Business Director

3 Takeaways Ep.46 – Are You The Agency Eating Cake In The Corner?

  RSW Agency-Marketer Response to COVID-19 Survey Report

Our report covers spending impact, changing marketing tactics, changing marketer needs, how agencies view new business now, and what kind of client requests agencies are getting currently.  

Certainly some tough realities in our results, but also reasons for optimism-agencies and marketers know they must stay the course.  

(Note that we’ve included an addendum with full responses from key questions-well worth the read.)  

Some initial background:

This study was commissioned by RSW/US.

RSW/US is an outsourced lead generation/business development firm that exclusively services marketing service firms (of all sizes and types).

RSW/US works with over 50 agencies across the U.S., operating as their outsourced sales and marketing team. RSW/US was founded in 2005.

Agency/Marketer Response to COVID-19 Survey Report Background

Senior-level Marketers and Marketing Agency executives completed the “Agency/Marketer Response to COVID-19 Survey” from March 20-24th, 2020.

The purpose of the survey was to glean insights relative to marketer and agency perspective during the COVID-19 outbreak.

Our hope is the key findings and implications from this study are of value as both marketers and agencies attempt to navigate the unknown factors inherent to our current business landscape.

The agency sample came from our RSW/AgencySearch database of over 5,000 marketing service companies in the U.S. and Canada ranging in size from under $5M in capitalized billings to over $100M.

The disciplines of each Agency included full-service advertising, digital, PR, and marketing consultancies, to name a few examples.

The marketer sample came from our RSW/US database of 50,000 marketing decision-maker contacts. Company size, location, and category varied.

If you would like to reproduce any of our findings in any format whatsoever, please give either Mark Sneider or Lee McKnight a call (513-559-3101/3111) or email us at mark@rswus.com / lee@rswus.com

2020 RSW/US New Year Outlook Report

RSW/US 2020 New Year Outlook Report

Senior-level Marketers and Marketing Agency executives completed the 2020 RSW/US New Year Outlook survey during December, 2019.

The purpose of the survey was to glean insights relative to marketer and agency perspective as each headed into 2020.

Topics explored include “biggest challenges facing marketing agencies” as seen through the eyes of marketers and agencies, topics related to spending and investment expectations, the growth of specialty agencies, the growth of in-house agencies, and the ever-increasing importance of data and analytics.

2020 RSW/US New Year Outlook Report

Our hope is the key findings and implications from this study are of value as you kick your marketing and sales planning into gear for 2020.

The agency sample came from our RSW/AgencySearch database of over 5,000 marketing service companies in the U.S. and Canada ranging in size from under
$5M in capitalized billings to over $100M.

The disciplines of each Agency included full-service advertising, digital, PR, and marketing consultancies, to name a few examples.

The marketer sample came from our RSW/US database of 50,000 marketing decision-maker contacts. Company size, location, and category varied.

RSW/US commissioned this survey.

We’re an outsourced lead generation/agency new business firm, only working with marketing service firms (of various types/sizes), operating as their outsourced sales team.

We help our agency clients find qualified leads, set meetings, better position them in the market, and help them move prospects down the line to close.

RSW/US was founded in 2005. In 2010, RSW created RSW/AgencySearch.

To-date, RSW/Agency search has managed over 40 searches for brands across a variety of industries.

Exposure to both the agency and marketer worlds presents an unmatched perspective to RSW on the advertising and marketing industry.

Insights in this survey report are enriched by the benefits of this unique perspective.

2019 RSW/US Agency New Business Report-Perspective On The Agency New Business Environment

Our 2019 RSWUS Agency New Business Report-Perspective on the Agency New Business Environment is available to download below.

We’ve fielded this survey bi-annually since 2010 and it presents comparable data available across all four surveys since then.

It’s interesting to see how some things have changed, and other things remain exactly the same.

Over 5,000 Agency executives nationwide had the opportunity to participate in this 2019 RSW/US Agency New Business survey.

We wanted to discern how agency new business efforts have evolved, especially given rapidly developing media channels and technologies.

Our hope is the key findings of our 2019 RSW/US Agency New Business Report provide value to you as you develop plans for 2020.

RSW/US commissioned this survey.

We’re an outsourced lead generation/agency new business firm, only working with marketing service firms (of various types/sizes), operating as their outsourced sales team.

We help our agency clients find qualified leads, set meetings, better position them in the market, and help them move prospects down the line to close.

RSW/US was founded in 2005. In 2010, RSW created RSW/AgencySearch.

To-date, RSW/Agency search has managed over 40 searches for brands across a variety of industries.

Exposure to both the agency and marketer worlds presents an unmatched perspective to RSW on the advertising and marketing industry.

Insights in this survey report are enriched by the benefits of this unique perspective.

RSW/US 2019 Marketing Technology Survey Report

In lieu of our Agency New Business Tools survey, which we’ve released for the past 5+ years, we decided to focus instead on the exploding MarTech space, and are excited to release our RSW/US 2019 Marketing Technology Survey Report.

Our President, Mark Sneider, attended last year’s MarTech West conference in San Jose and was impressed with the energy, new ideas, and new platforms that permeated the conference.

Amazing that around 5-7 years ago there were 100 MarTech platforms, and today there are over 7,000!

With so much changing so quickly in the MarTech space we felt it ideal to focus our efforts there.  We asked Marketers and Agencies about their use of MarTech platforms, their attitudes towards MarTech platforms, and, how savvy each felt the other is in the space, among other topics.

We hope you can apply our findings from the RSW/US 2019 Marketing Technology Survey Report to your own new business development efforts.

RSW/US 2019 Marketing Technology Survey Report

This survey report is intended to inform marketers and agencies about a variety of issues related to the exploding Marketing Technology space.

This survey was conducted among RSW/US’ database of 10,000 marketing services agencies and RSW/AgencySearch’s database of 80,000 marketers for responses.

The survey was released in August 2019.

Issues related to the usage of MarTech tools, perception of marketers’ and agencies’ savviness in this space, and expectations of future spending in MarTech are among the topics explored.

A bit of background: This study was commissioned by RSW/US.

We’re an outsourced lead generation/business development firm that exclusively services marketing service firms (of all sizes and types).

RSW/US works with over 50 agencies across the U.S., operating as the outsourced sales and marketing team. RSW/US was founded in 2005.

In 2010, RSW started RSW/AgencySearch. To date, RSW/AgencySearch has managed over 30 searches for marketers across a range of different
categories, helping them find better agencies.

The RSW/AgencySearch model is unique to the industry. The exposure to the agency and the marketer world has armed RSW/US with perspective unmatched in the industry. This perspective is
woven throughout this survey report.

2019 RSW/US Agency New Year Outlook Survey Report

We’re pleased to announce our 8th annual RSW/US Agency New Year Outlook Survey Report. The survey was completed by 158 senior level Marketers and 115 Marketing Agency executives during December, 2018.

The purpose of the survey was to glean insights relative to marketer and agency perspective as they each headed into 2019.

2019 RSW/US Agency New Year Outlook Survey Report

Topics explored include “biggest challenges facing marketing agencies” as seen through the eyes of marketers and agencies.

Also probed were topics related to spending and investment expectations, the growth of specialty agencies, the importance of measuring ROI (which marketers and agencies don’t necessarily see eye-to-eye on), and the ever-increasing importance of data and analytics.

Our hope is the key findings and implications from this study are of value as you kick your marketing and sales planning into gear for 2019.

The agency sample came from our RSW/US database of over 5,000 marketing service companies in the U.S. and Canada, ranging in size from under $5M in capitalized billings to over $100M.

The disciplines of each Agency varied, and included full-service, digital, PR, and marketing consultancies, to name a few.

The marketer sample came from our RSW/AgencySearch database of 70,000 marketing decision maker contacts. Company size, location, and category varied.

2018 RSW/US Agency New Business Thought Leader Survey Report

We’re pleased to release our fifth annual Agency New Business Thought Leader Survey Report, particularly because this year we changed our structure by asking individuals who drive new business at their respective agencies to provide questions for the survey.

We asked each of them to submit questions they believed would prove helpful to agencies across the country, and ideally, this change will translate into useful takeaways for your team.

The 2018 Agency New Business Thought Leader Survey was completed by 199 Agencies from across the United States during September 2018 and was commissioned by RSW/US.

Topics in the report cover the agency new business spectrum and include questions on pitching, prospecting tools, success metrics, and internal organization.

We’ll explore the results further in upcoming blog posts, video, and interviews with each of our thought leaders to present feedback on the responses you gave to their questions.

We would like to thank the following Thought Leaders for being a part of our survey:

Jason Parks-BARKLEY
Stephen Larkin-R/GA
Matt Weiss-HUGE
Kelly Kennedy-R2i
Jordan Wells-FCB/WEST