RSWUS 2021 Agency New Business Report

This is the RSW/US 2021 Agency New Business Report: Perspective On The Agency New Business Environment, 2021 and Beyond.

We’ve fielded it since 2010 and present comparable data that is available across all previous editions, providing insight on trends in key areas over the past ten years.

This report is typically heavily downloaded because the answers come from our survey of your agency peers.

This year’s survey and the resulting RSW/US 2021 Agency New Business Report are once again taking place in a strange time.

Ad Agencies and PR firms expected, as we all did, for normalcy to take hold in 2021, and while in some ways it has, we’re obviously not quite out of the woods in terms of the pandemic.

Our survey questions reflected this, in a few ways directly, and others tangentially.

Over 3,000 Agency executives nationwide had the opportunity to participate, and in fielding the survey, we wanted to discern how the challenges and dynamics of agency new business efforts have evolved as we came out of 2020 and through 2021.

Our hope is the key findings and implications of the study presented in this report provide value to you as you develop your plans for the remainder of 2021 and into 2022.

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If this is your first time here, RSW/US is an outsourced lead generation/business development firm that exclusively services marketing service firms (of all sizes and types).

We work with over 50 agencies across the U.S., operating as their outsourced sales and marketing team. and were founded in 2005.

In 2010, we started RSW/AgencySearch, and have managed searches for marketers across a range of different categories, helping them find better agencies.

The RSW/AgencySearch model is unique to the industry.

The exposure to the agency and the marketer world has armed RSW/US with perspective unmatched in the industry. This perspective is woven throughout this, and every survey report.

To view please fill out the form below

While we offer the resources found on our site at no charge, we do ask for your assistance in maintaining a certain level of knowledge about who is accessing our valuable assets. We will never sell or distribute your information to any third parties.

What Clients Expect From Your Agency-3 Takeaways Ep. 75

Ad agencies, we just released a brand-new report on marketing tech and agency new business tools you will want to hear more about and specifically in this episode, a recent trend you need to be aware of, what clients expect from your agency, and a few key categories you can use to help increase your client retention in the future. 

Welcome to “3 Takeaways”, your agency new business video series where we focus on one new business category and give you three takeaways to help improve your new business program.

 Organic growth and client retention are top of mind for ad agencies-check out episode 68, where we get into that, it’s a nice complement to this episode. 

Another one is marketing technology, and we recently released a brand new report, RSW/US 2021 Marketing Technology & Agency New Business Tools.

You’ll want to download it, because we surveyed marketers on a specific, brief set of questions around Martech tools and their potential challenges in relation to the agencies they work with, and then performed a more in-depth survey of ad agencies, with a total of 19 tool categories: 12 on the tools you and your peers use to support clients, and 7 on the tools you and your peers use to help drive agency new business.

Let’s jump into a couple of the initial stats from our report-your first takeaway: 

67% of marketers say their company’s spending on analytics and marketing tech tools is increasing. 

And as a bonus takeaway: 88% of agencies recognize the need for these tools.

Your clients, if they don’t, will come to expect it. 

At the enterprise level, they already do, and that will continue to those non-enterprise clients. 

If your firm has already started investing in these tools, you’re ahead of the curve and you should consider including language to that effect in your positioning. 

And along with those two stats, there’s another, recent stat, that you and your ad agency team need to be aware of and it’s your second takeaway: 

CMO tenure slipped to just 40 months in 2020, the lowest average since 2009. 

CMO tenure has always been a roller coaster, but the lowest since 2009 is worth paying attention to. 

And one of the quotes from the Drum piece this stat came from,

Top marketers are coming under severe pressure from ever-tightening budgets coupled with a need to improve return on investment.

And further in our report, when marketers were asked what techniques/tasks their companies would work to improve, over the next 1-2 years, they zeroed in on “experience optimization” and “general audience analytics”.

These stats certainly represent more potential opportunities for agencies to deliver value, ROI, and ultimately increase client retention.

Certainly for those agencies that take advantage.

I’ll leave you with one last stat from our report and your third takeaway:

Only 56% of agencies have specific individuals that “own” activities related to finding marketing analytics and tech tools at their agency.

This is short of the 70% of marketers who responded saying they have dedicated people exploring new ways to use tech to drive their business.

For small and mid-sized agencies, understandably you typically won’t be able to dedicate someone full time to that activity, but you can certainly have an individual who “owns it” as part of their job description.  

Or, as we do here at RSW, have a revolving group of individuals who meet monthly, for example, to examine current/new tools.

Thanks for watching 3 Takeaways-lots of new business content our site at rswus.com, just hit the resources drop down.  Thanks and see you next time. 

 

The RSW/US Marketing Technology & Agency New Business Tools survey is one of the many surveys we sponsor annually and was conducted among marketers and agencies during the April/May
2021 time period.

The survey was sent to our database of 10,000+ marketing agencies and 60,000+ marketers.

We asked Marketers a short series of questions about their use of marketing technology platforms to better their marketing efforts, how their use of marketing technology tools has
changed over the years, and how they expect this to change in the years to come.

We also explored questions relative to their agencies and the degree to which they felt their agencies were staying ahead of the curve in the marketing technology space.

The survey among agencies was much more involved.

We broke the agency survey into two sections:

The first focused on tools marketing agencies are using for the benefit of their clients.

The second focused on tools marketing agencies are using to better their own new business efforts.

How Agencies Use Marketing Technology

We wanted to determine, in broad terms, how agencies use marketing technology and see that changing over time, as well as understand what tools they use and the value (or lack
thereof) they perceive in tools across a range of categories.

We asked agencies questions about usage of technology tools across 19 different marketing and agency new business categories, including Data Visualization, CRM, and Audience
Analytics.

And we asked them to share the specific tools they use in each of these 19 categories, along with satisfaction ratings for each tool.

Each category in this survey is reported separately, with all the technology tools shared by agencies included in the report.

If an agency noted that they were either “Very Satisfied” or “Dissatisfied/Very Dissatisfied”, we specifically called this out to help guide you in your evaluation of technology tools, and
every platform is hot linked to their website’s URL in order to make it easy for you to learn more about the platform.

Please note that this report is not intended to be a scientific study of technology tool performance.

The reporting of data reflects opinions of your agency peers and is delivered from a neutral stance by RSW/US, without endorsement of any specific platform.

We hope you enjoy the read and find this report to be helpful in moving your business to an even better level!

To view please fill out the form below

While we offer the resources found on our site at no charge, we do ask for your assistance in maintaining a certain level of knowledge about who is accessing our valuable assets. We will never sell or distribute your information to any third parties.

2021 RSW/US New Year Outlook Report

This is the 2021 RSW/US New Year Outlook Report, our first ad agency new business report of the year.

Be sure to visit our YouTube channel and Agency New Business Blog for further insights and breakdowns on key stats throughout Q1.

And on the second page of our report, you’ll see information on our 2021 Agency New Business Virtual Conference. It’s our first-ever new business conference, focused on small-to-mid-size agencies.

This is the first conference that brings together combined frontline perspective from senior-level marketers, leading independent agency new business directors and principals, and the new business team at RSW.

It’s February 8th through the 11th, from 1 to 3:30 PM EST each day, and if you’re an agency principal or new business director, you won’t want to miss this.

About The 2021 RSW/US New Year Outlook Report

The 2021 RSW/US New Year Outlook survey was completed by senior level Marketers and Marketing Agency executives during December, 2020.

The purpose of the survey was to glean insights relative to marketer and agency perspective as they each headed into 2021.

Topics explored included “biggest challenges facing marketing agencies” as seen through the eyes of marketers
and agencies.

Also probed were topics related to spending and investment expectations, the growth of specialty agencies, the growth of in-house agencies, and the ever increasing importance of data and analytics.

Our hope is the key findings and implications from this study are of value as you kick your marketing and sales planning into gear for 2021.

The agency sample came from the RSW/AgencySearch database of over 5,000 marketing service companies in the U.S. and Canada, ranging in size from under $5M in capitalized billings to over $100M.

The disciplines of each Agency varied from full service advertising, to digital, to PR, to marketing consultancies.

The marketer sample came from our RSW/US database of 50,000 marketing decision maker contacts. Company size, location, and category varied.

To view please fill out the form below

While we offer the resources found on our site at no charge, we do ask for your assistance in maintaining a certain level of knowledge about who is accessing our valuable assets. We will never sell or distribute your information to any third parties.

RSW 2020 Agency New Business Report

This is the RSW/US 2020 Agency New Business Report, Perspective On The Agency New Business Environment, 2020 and Beyond.

We’ve fielded it since 2010 and present comparable data that is available across all previous editions, providing insight on trends in key areas over the past ten years.

This report is typically heavily downloaded because the answers come from our survey of your agency peers.

This year’s survey and the resulting RSW/US 2020 Agency New Business Report are of course taking place in a time like no other, and while our survey wasn’t focused around the pandemic’s effects, it was impossible not to ask and answer our questions through that lens.

Over 5,000 Agency executives nationwide had the opportunity to participate, and in fielding the survey, we wanted to discern how the challenges and dynamics of agency new business efforts have evolved with the relentless pace of rapidly developing media channels and marketing technologies.

Our hope is the key findings and implications of the study presented in this report provide value to you as you develop your plans for the remainder of 2020 and into 2021.

 

If this is your first time here, RSW/US is an outsourced lead generation/business development firm that exclusively services marketing service firms (of all sizes and types).

We work with over 50 agencies across the U.S., operating as their outsourced sales and marketing team. and were founded in 2005.

In 2010, we started RSW/AgencySearch. To-date, RSW/AgencySearch has managed over 40 searches for marketers across a range of different categories, helping them find better agencies.

The RSW/AgencySearch model is unique to the industry.

The exposure to the agency and the marketer world has armed RSW/US with perspective unmatched in the industry. This perspective is woven throughout this, and every survey report.

To view please fill out the form below

While we offer the resources found on our site at no charge, we do ask for your assistance in maintaining a certain level of knowledge about who is accessing our valuable assets. We will never sell or distribute your information to any third parties.

Prior to releasing the survey for this COVID-19 companion report, senior-level Marketers and Marketing Agency executives completed our first “Agency/Marketer Response to COVID-19 Survey” from March 20-24th, 2020.

As circumstances in the economy and our lives change so rapidly, we wanted to release this companion report, taking data from a follow-up survey completed by Senior-level Marketers and Marketing Agency executives from May 8-12th, to gain comparative, as well as new insights.

Our hope is the key findings and implications from this COVID-19 Companion Report are of value as both marketers and agencies attempt to navigate the unknown factors inherent to our current business landscape.

 

The agency sample came from our RSW/AgencySearch database of over 5,000 marketing service companies in the U.S. and Canada ranging in size from under $5M in capitalized billings to over $100M.

The disciplines of each Agency included full-service advertising, digital, PR, and marketing consultancies, to name a few examples.

The marketer sample came from our RSW/US database of 50,000 marketing decision-maker contacts.

Company size, location, and category varied.

This study was commissioned by RSW/US.

RSW/US is an outsourced lead generation/ business development firm that exclusively services marketing service firms (of all sizes and types). RSW/US works with over 50 agencies across the U.S., operating as their outsourced sales and marketing team. RSW was founded in 2005.

In 2010, RSW started RSW/AgencySearch.

To-date, RSW/AgencySearch has managed over 40 searches for marketers across a range of different categories, helping them find better agencies.

The RSW/AgencySearch model is unique to the industry.

The exposure to the agency and the marketer world has armed RSW/US with perspective unmatched in the industry.

This perspective is woven throughout this, and every survey report.

To learn more about RSW/US, visit www.rswus.com.

To learn more about RSW/AgencySearch, visit www.rswagencysearch.com.

We hope this COVID-19 Companion Report is helpful to you agency new business strategy.

To view please fill out the form below

While we offer the resources found on our site at no charge, we do ask for your assistance in maintaining a certain level of knowledge about who is accessing our valuable assets. We will never sell or distribute your information to any third parties.

RSW Agency-Marketer Response to COVID-19 Survey Report

We know there’s a large amount of content around COVID-19, but we hope our latest companion report, Agency/Marketer Response to COVID-19 Survey Report, will be of particular interest.    

Specifically, because we surveyed your peers, but also marketers, on their response to the situation.

5/15/20 Update

Prior to releasing the survey for this COVID-19 companion report, senior-level Marketers and Marketing Agency executives completed our first “Agency/Marketer Response to COVID-19 Survey” from March 20-24th, 2020.

As circumstances in the economy and our lives change so rapidly, we wanted to release this companion report, taking data from a follow-up survey completed by Senior-level Marketers and Marketing Agency executives from May 8-12th, to gain comparative, as well as new insights.

Our hope is the key findings and implications from this COVID-19 Companion Report are of value as both marketers and agencies attempt to navigate the unknown factors inherent to our current business landscape.

Agency/Marketer Response to COVID-19 Companion Report-May

 

Thanks to all of you at agencies and PR firms that have given us feedback on this report and our current videos.

We’ve created a series of these videos on a weekly basis, given how much everything changes day-to-day.

We really do hope these episodes help as you’re trying to figure out how to keep your new business efforts going. We continue to focus on maintaining, improving and getting creative with your new business efforts:

3 Takeaways Ep39 – Adjust, Don’t Stop Your Prospecting

3 Takeaways Ep40 – Prospecting Prep for Agencies – Now and in the Future

3 Takeaways Ep41 – New Business Ideas from an Agency in the Trenches

3 Takeaways Ep.42 – Don’t Make The Prospect Work For You in Agency New Business

3 Takeaways Ep 43 – One Easy Change Agencies Can Make To Drive New Business Now

3 Takeaways Ep44 – The Most Asked About Case Study Creation Challenge

3 Takeaways Ep45 – Beware The “If I Just Had This” New Business Director

3 Takeaways Ep.46 – Are You The Agency Eating Cake In The Corner?

Our report covers spending impact, changing marketing tactics, changing marketer needs, how agencies view new business now, and what kind of client requests agencies are getting currently.  

Certainly some tough realities in our results, but also reasons for optimism-agencies and marketers know they must stay the course.  

(Note that we’ve included an addendum with full responses from key questions-well worth the read.)  

Some initial background:

This study was commissioned by RSW/US.

RSW/US is an outsourced lead generation/business development firm that exclusively services marketing service firms (of all sizes and types).

RSW/US works with over 50 agencies across the U.S., operating as their outsourced sales and marketing team. RSW/US was founded in 2005.

Agency/Marketer Response to COVID-19 Survey Report Background

Senior-level Marketers and Marketing Agency executives completed the “Agency/Marketer Response to COVID-19 Survey” from March 20-24th, 2020.

The purpose of the survey was to glean insights relative to marketer and agency perspective during the COVID-19 outbreak.

Our hope is the key findings and implications from this study are of value as both marketers and agencies attempt to navigate the unknown factors inherent to our current business landscape.

The agency sample came from our RSW/AgencySearch database of over 5,000 marketing service companies in the U.S. and Canada ranging in size from under $5M in capitalized billings to over $100M.

The disciplines of each Agency included full-service advertising, digital, PR, and marketing consultancies, to name a few examples.

The marketer sample came from our RSW/US database of 50,000 marketing decision-maker contacts. Company size, location, and category varied.

If you would like to reproduce any of our findings in any format whatsoever, please give either Mark Sneider or Lee McKnight a call (513-559-3101/3111) or email us at mark@rswus.com / lee@rswus.com

To view please fill out the form below

While we offer the resources found on our site at no charge, we do ask for your assistance in maintaining a certain level of knowledge about who is accessing our valuable assets. We will never sell or distribute your information to any third parties.

2020 RSW/US New Year Outlook Report

Senior-level Marketers and Marketing Agency executives completed the 2020 RSW/US New Year Outlook survey during December, 2019.

The purpose of the survey was to glean insights relative to marketer and agency perspective as each headed into 2020.

Topics explored include “biggest challenges facing marketing agencies” as seen through the eyes of marketers and agencies, topics related to spending and investment expectations, the growth of specialty agencies, the growth of in-house agencies, and the ever-increasing importance of data and analytics.

 

Our hope is the key findings and implications from this study are of value as you kick your marketing and sales planning into gear for 2020.

The agency sample came from our RSW/AgencySearch database of over 5,000 marketing service companies in the U.S. and Canada ranging in size from under
$5M in capitalized billings to over $100M.

The disciplines of each Agency included full-service advertising, digital, PR, and marketing consultancies, to name a few examples.

The marketer sample came from our RSW/US database of 50,000 marketing decision-maker contacts. Company size, location, and category varied.

RSW/US commissioned this survey.

We’re an outsourced lead generation/agency new business firm, only working with marketing service firms (of various types/sizes), operating as their outsourced sales team.

We help our agency clients find qualified leads, set meetings, better position them in the market, and help them move prospects down the line to close.

RSW/US was founded in 2005. In 2010, RSW created RSW/AgencySearch.

To-date, RSW/Agency search has managed over 40 searches for brands across a variety of industries.

Exposure to both the agency and marketer worlds presents an unmatched perspective to RSW on the advertising and marketing industry.

Insights in this survey report are enriched by the benefits of this unique perspective.

To view please fill out the form below

While we offer the resources found on our site at no charge, we do ask for your assistance in maintaining a certain level of knowledge about who is accessing our valuable assets. We will never sell or distribute your information to any third parties.

Our 2019 RSWUS Agency New Business Report-Perspective on the Agency New Business Environment is available to download below.

We’ve fielded this survey bi-annually since 2010 and it presents comparable data available across all four surveys since then.

It’s interesting to see how some things have changed, and other things remain exactly the same.

Over 5,000 Agency executives nationwide had the opportunity to participate in this 2019 RSW/US Agency New Business survey.

We wanted to discern how agency new business efforts have evolved, especially given rapidly developing media channels and technologies.

Our hope is the key findings of our 2019 RSW/US Agency New Business Report provide value to you as you develop plans for 2020.

 

RSW/US commissioned this survey.

We’re an outsourced lead generation/agency new business firm, only working with marketing service firms (of various types/sizes), operating as their outsourced sales team.

We help our agency clients find qualified leads, set meetings, better position them in the market, and help them move prospects down the line to close.

RSW/US was founded in 2005. In 2010, RSW created RSW/AgencySearch.

To-date, RSW/Agency search has managed over 40 searches for brands across a variety of industries.

Exposure to both the agency and marketer worlds presents an unmatched perspective to RSW on the advertising and marketing industry.

Insights in this survey report are enriched by the benefits of this unique perspective.

To view please fill out the form below

While we offer the resources found on our site at no charge, we do ask for your assistance in maintaining a certain level of knowledge about who is accessing our valuable assets. We will never sell or distribute your information to any third parties.

In lieu of our Agency New Business Tools survey, which we’ve released for the past 5+ years, we decided to focus instead on the exploding MarTech space, and are excited to release our RSW/US 2019 Marketing Technology Survey Report.

Our President, Mark Sneider, attended last year’s MarTech West conference in San Jose and was impressed with the energy, new ideas, and new platforms that permeated the conference.

Amazing that around 5-7 years ago there were 100 MarTech platforms, and today there are over 7,000!

With so much changing so quickly in the MarTech space we felt it ideal to focus our efforts there.  We asked Marketers and Agencies about their use of MarTech platforms, their attitudes towards MarTech platforms, and, how savvy each felt the other is in the space, among other topics.

We hope you can apply our findings from the RSW/US 2019 Marketing Technology Survey Report to your own new business development efforts.

 

This survey report is intended to inform marketers and agencies about a variety of issues related to the exploding Marketing Technology space.

This survey was conducted among RSW/US’ database of 10,000 marketing services agencies and RSW/AgencySearch’s database of 80,000 marketers for responses.

The survey was released in August 2019.

Issues related to the usage of MarTech tools, perception of marketers’ and agencies’ savviness in this space, and expectations of future spending in MarTech are among the topics explored.

A bit of background: This study was commissioned by RSW/US.

We’re an outsourced lead generation/business development firm that exclusively services marketing service firms (of all sizes and types).

RSW/US works with over 50 agencies across the U.S., operating as the outsourced sales and marketing team. RSW/US was founded in 2005.

In 2010, RSW started RSW/AgencySearch. To date, RSW/AgencySearch has managed over 30 searches for marketers across a range of different
categories, helping them find better agencies.

The RSW/AgencySearch model is unique to the industry. The exposure to the agency and the marketer world has armed RSW/US with perspective unmatched in the industry. This perspective is
woven throughout this survey report.

To view please fill out the form below

While we offer the resources found on our site at no charge, we do ask for your assistance in maintaining a certain level of knowledge about who is accessing our valuable assets. We will never sell or distribute your information to any third parties.