RSW/US has helped 300+ agencies build disciplined new business programs since 2005. These articles cover outsourced prospecting, pipeline strategy, and what separates agencies that grow from those that stagnate.

The Currency of Resiliency

Three articles caught my eye over the last few weeks, and collectively they embody several critically important business development guideposts for ad agencies leading into 2024, ultimately focusing on the concept of the currency of resiliency. 

Two of those articles are, Ad Market Expands For Fourth Consecutive, October Climbs 3.2%, and Brian Wieser Boosts Ad Outlooks Nearly A Percentage Point. 

You should read both if you haven’t already, but to break it down, the U.S. ad market’s sustained expansion, marked by a 3.2% rise in October and the largest gain since July, suggests a positive turn for major agency holding companies and independent media agencies.  

Simultaneously, Brian Wieser’s optimistic outlook for 2023 and 2024, buoyed by a robust third quarter, provides some needed optimism for many agencies that had a tumultuous year in 2023. 

So let’s take a moment to bask in the optimism. 

Celebrating Momentum and Positive Projections: 

Market Resurgence: 

-The four consecutive months of growth in the U.S. ad market showcase a resilient industry.

-Agencies can celebrate this resurgence as a testament to their adaptability and strategic prowess. 

Upward Projections by Wieser: 

-Brian Wieser’s upgraded outlooks for 2023 and 2024 indicate a promising trajectory for the industry.

-His attribution of the positive revisions to better-than-anticipated growth in the third quarter adds further “oomph” to the narrative. 

Positive Momentum Acknowledged: 

-Wieser’s recognition of a significant degree of positive momentum in the U.S. advertising industry aligns with the tangible expansion observed in the market.

-This collective optimism is a promising foundation for agencies preparing for ‘24. 

The Currency Of Resiliency

The Fragile But Resilient Consumer At Play

 Amidst these positive signals, the third article I mentioned comes into play. 

 Fragile But Resilient is an important piece for agencies to pay attention to, because it represents a few key strategy points to incorporate in your 2024 business development playbook. 

 Per the article, and what I urge agencies to focus on: 

1) Shift from Price-Driven Growth

The cautionary note from industry experts (for brands) emphasizes that relying solely on increasing prices for growth is no longer sustainable.

Per the piece: 

It worked for a couple of years because of an unusual confluence of factors. As these factors weaken or vanish altogether, price-driven growth just won’t work any longer.

Consumers are more fragile, yet no less resilient. Taylor Swift concerts have broken records, even with skyrocketing ticket prices.

Black Friday sales set a record. Attendance at Major League Baseball games is way up.

But this is tough competition. Not every brand can win the scarcer dollar of harder-pressed consumers.

 2) The Currency of Resiliency

Per the article, brands are urged to trade in the currency of resiliency.

This involves fostering innovation, embracing originality, and crafting solutions that seamlessly integrate with the changing dynamics of time, home, and health.  

The Currency of Resiliency

Bottom Line

Brands, across the board, will need help to accomplish these solutions, beyond what any internal teams might offer. 

 And that help will come from agencies, of all types, but you must bring expertise and leadership to the table. 

 And before you can even get to the table, you have to get the attention of, and break through to, your prospects. 

 And for that you have to be ready. 

 Preparing for 2024: 

 Make sure you have the basics down first: 

  • Nail down and define your service offering/offerings 
  • Agency Positioning: Define your elevator pitch 
  • Define Your target prospects/verticals 
  • Decide who will lead the business development charge 

As we step into 2024, the advertising landscape presents a blend of optimism and challenges, but it does every year, right? 

Make sure you’re walking into it prepared. 

Most Effective Tools At Generating New Business

In our 2023 Agency New Business Report, we asked agencies what they considered to be the most effective tools at generating new business.

Continuing the trends from 2021 and 2022, new business to date in 2023 has come from referrals and existing clients.

Both of these sources should be part of your business development program, but more than in previous years, we’re seeing agencies report these as less reliable in 2023.

Referrals came in as the number one new business generator at 69%, with Business from existing clients at 50%, and Networking at 46%. For reference, in 2022, Referrals come in
at 64%, Business from existing clients at 59%, and Networking at 46%.

So the actual percentage on referrals is higher this year by 5 points, which is interesting, given what agencies have already reported more than once, some version of referrals
starting to dry up in 2023 versus past years.

 

Most Effective Tools At Generating New Business: Referrals Win Again

Referrals came in as the number one new business generator at 69%, with Business from existing clients at 50%, and Networking at 46%. For reference, in 2022, Referrals come in
at 64%, Business from existing clients at 59%, and Networking at 46%.

So the actual percentage on referrals is higher this year by 5 points, which is interesting, given what agencies have already reported more than once, some version of referrals
starting to dry up in 2023 versus past years.

And as far as existing business, quotes like the following from a previous question should raise some concern:

It is difficult to motivate employees to do consistent follow up with prospects.

Quotes like these, to be fair, are not widespread, but if you find yourself in this situation, it needs to be addressed, and treating new business as agency-wide is the first
step.

When it comes to tools, focus is all-important.

Most Effective Tools At Generating New Business

Your firm doesn’t need all the tools, and especially for small and mid-sized firms, there’s not enough time to use them all.

Typically you have a great majority of the core tools already in place: phone, email, social, for example.

Beyond that, an email delivery tool, some form of tracking for those emails (and ideally on your site) and then potentially a CRM, which you ultimately will need for any serious business development effort.

Tools like ChatGPT, which we discuss further in our report, should certainly be on your radar, for your agency and your clients, and could be very helpful to your overall effort.

And as a side note, the majority of numbers in this question stayed relatively the same compared to last year’s report with one exception:

Conferences as a tool to drive new  business came in at 15% in 2022, versus this year at 28%-quite a jump!

Anecdotally, we can convey conversations with agencies, client and non-client, who report finding conferences coming back post-covid in a meaningful way.

The key is zeroing in on a tight group, and having a plan in place pre-conference, and most importantly, post-conference for prospecting.

Cut to the Chase with Jason Therrien, President and CEO of thundertech, an integrated marketing agency

Jason Therrien is a founder, investor, board member and civic volunteer and has started several businesses since 1997, including thunder::tech, an integrated marketing agency that accelerates brands for a connected world.

Today, thunder::tech has grown into a 50+ person integrated marketing agency servicing middle-market clients coast to coast with offices in Cleveland, Toledo, Detroit and Chicago.

They specialize in digital marketing, brand strategy, communications, web development and advertising.

His experience includes creating integrated marketing strategies for clients ranging from Simple Mills, the Country Music Hall of Fame, Life Fitness, Cedar Fair, USA Track and Field, Parker Hannifin and many more.

Some key highlights from our interview:

  • Founding the agency in ‘99 and the path there.

  • Where the name thunder::tech came from (it’s fun)

  • thunder::tech’s horizontal positioning, working across multiple verticals-how Jason and the team handle it from a business development perspective (per Jason, like an investment portfolio-had never heard it put that way before)

  • Jason’s advice to agencies considering a horizontally-focused approach.

  • We talk agency specialization and the need for intentionality.

  • thunder::tech as an “agency that is a practitioner.” What it means in practice.

  • Treating your agency like a client. (“We’re our own R&D lab-we test it on ourselves first)

  • The agency content creation process, which includes multiple individuals at the agency, including Jason.

  • How content has evolved for the agency (They’re bringing physical mail back!)

  • The frequency of content for the agency and the philosophy behind it (Agencies are their own worst critics when it comes to content.”)

  • The COPE acronym-how it’s helped the team think through their investment in content

  • Jason’s thoughts on “the giant, sociological experiment that we are all participating in at work” and the piece he wrote on LinkedIn that got some nice traction. WFH is ever evolving and Jason has some insightful thoughts.

  • Jason’s involvement in Destination Cleveland, and his alma mater John Carroll University and his whole philosophy on giving back.

  • And one piece of advice Jason would give to marketers to make their agency relationships more effective what would it be?

More about Jason: In addition to his involvement with thunder::tech, an integrated marketing agency, Therrien is a corporate board member and investor in several businesses that range from publishing to transportation. thunder::tech has been awarded a place on the Inc. Magazine 5000 list of the fastest growing companies in America four times and Therrien has also been recognized in Crain’s Cleveland Business 150 names to know in Northeast Ohio three separate times.

He has been quoted in USA Today, AdAge, Time, Crain’s and other media outlets on various marketing topics. Therrien is an active member in his community, serving on a number of boards and is a proud father of two crazy, awesome kids that he loves to travel with.

Key URLs: thunder::tech site: https://www.thundertech.com/

Jason’s LinkedIn:   / jasontherrien  

thunder::tech content https://www.thundertech.com/blog-news

Jason’s piece on WFH (great read): https://www.linkedin.com/posts/jasont

Marketer’s Edge Interview With Melissa Cervin: Homebuilding

In this episode of Marketer’s Edge we’re talking homebuilding and the homebuilding industry with Melissa Cervin, Vice President of Marketing at Lombardo Companies.

If your ad agency focuses on homebuilding or new home construction, you should watch this episode of Marketer’s Edge.

Lombardo Companies, based in Shelby Township, MI,  is driven by the desire to make their customers’ dream home a reality. They work closely with homebuyers to understand their needs and design a home that compliments their lifestyle.

Why Advertising Agencies Should Watch This Episode-Melissa talks:

  • The role architects and designers play in staying ahead of homebuilding trends.
  • Her experience working with marketing agencies and the reasons she typically uses them.
  • How she determines what tasks to handle in-house and what to outsource to an agency.
  • The type of organization Lombardo Companies is and her role within it.
  • Her extensive experience in the home building industry and what she finds rewarding about it.
  • How home builders differentiate themselves from competitors.
  • The significant changes in the home builder space over the past 20 years.
  • Key takeaways from the 2023 IBS (International Builders’ Show) and the overall sentiment surrounding the industry and economy.
  • How she identifies “cutting edge” ideas and offerings and stays ahead of the curve.

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If your agency or PR firm is struggling with new business, contact Lee McKnight Jr. at lee@rswus.com for a conversation. That’s our sole focus at RSW/US.

4 Mistakes Ad Agencies Should Avoid When Hiring An Internal New Business Director

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Hiring mistakes compound quickly when there is no solid new business foundation to build on. See the six core reasons why agency business development efforts fail and how to address them before bringing on your next hire.

Why Is It Harder To Obtain New Business?

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For a broader look at the structural forces making new business harder across the industry, see our analysis of the top 3 reasons it’s harder for ad agencies to get new business.

Cut to the Chase with Mike Casey, President of Tigercomm | Ep. 3-Cleantech

If ever there was an authority on cleantech in our industry, Mike Casey is it.

He’s intelligent, passionate and forthright, and he pulls no punches in this interview, episode 3 of Cut to the Chase, the RSW interview series..

Mike is a top U.S. innovator and strategist on cleantech marketing and communications, has presented at more than a dozen major conferences, and writes frequently on clean economy topics at ScalingClean and Renewable Energy World.

Tigercomm is America’s number one marcom and public affairs firm servicing clean economy companies, and as Tigercomm’s founder, he counsels cleantech executives, investors and philanthropists on strategies for meeting their business objectives.

Some key highlights from our interview:

-Mike dismantles the RFP process: 2:51

-Hiring a vertically positioned firm: by definition, they should know more than the client. It shouldn’t be a downside. 7:13

-The benefits that come from that vertical positioning and absolute authority in that vertical 14:13

-Mike’s advice to agency principals considering their positioning 18:11

-Content creation and how Mike consistently establishes his, and Tigercomm’s, cleantech authority 20:44

-How Mike handles posting content on LinkedIn and his rule of thumb 25:30

-Mike’s advice to marketers on a sound partnership, and his 3D rule on clients, (and how the team at Tigercomm treats and interacts with each other): avoid at all costs the dramatic, the dishonest, and the dysfunctional 30:22

Thanks for a great interview, Mike!

Key URLs:

Tigercomm site: https://www.tigercomm.us/

ScalingClean blog and podcast: https://www.tigercomm.us/insights

Mike’s LinkedIn: https://www.linkedin.com/in/mikecasey…

Dear RFPs, here’s 5 reasons why creative pros aren’t really into you: https://www.agilitypr.com/pr-news/pub…

The “3D Rule” – No Drama, No Dysfunction, No Dishonesty: bit.ly/3puy1y3

Cut to the Chase with Kelly Callahan-Poe, President of Williams Whittle-Full-Service Ad Agency | Ep. 2

This is the second episode of Cut to the Chase, featuring Kelly Callahan-Poe, President of Williams Whittle, full service ad agency in DC. 

Cut to the Chase is the RSW/US interview series that delivers brief, but impactful views from ad agency principals and business development leaders on growth strategies and the challenges that come with them in today’s weird, evolving landscape. 

Williams Whittle is a full service ad agency that works with nonprofits and forward-thinking companies dedicated to making a positive impact. 

In this episode, Kelly and Lee McKnight Jr. talk: 

  • Owls on toilets (you’ll have to listen)
  • Williams Whittle’s point of difference and how their focus informs that difference.
  • Nonprofits and the natural extensions other related verticals offer.
  • The struggle agencies have in creating thought-leadership content
  • The WW Media Club, and the Two Marketing Mom’s Podcast
  • Kelly’s advice and how she maintains a consistent flow of content for the agency

Thanks for the interview, Kelly! 

Links: Williams Whittle: https://www.williamswhittle.com 

WW Media Club: https://www.williamswhittle.com/wwmed… 

A good read can challenge, inspire and motivate you. We have some avid readers on the Williams Whittle team who are often sharing tidbits from their latest page-turner to inspire us inside and outside of the office. So, we thought we would share our favorites with you! Welcome to the WW Book Club! 

Two Marketing Mom’s Podcast: https://twomarketingmoms.com 

Marketing Moms @kellycallpoe & @veeolachk talk work + life strategy ☯️ for #marketing & #advertising professionals at twomarketingmoms.com. 

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If your agency or PR firm is struggling with new business, contact Lee McKnight Jr. at lee@rswus.com for a conversation. That’s our sole focus at RSW/US. 

Marketer’s Edge Interview With Emily Gonzalez-Tourism and Destination Marketing

In this episode of Marketer’s Edge we’re talking tourism and destination marketing with Emily Gonzalez, Vice President of Marketing and Communications for Visit Mobile.

If your ad agency pursues tourism and destination marketing clients, watch this episode.

Visit Mobile is Mobile, Alabama’s official destination marketing organization charged with attracting visitors and conventions to the Mobile area to experience and enjoy their history, culture and attractions in order to further strengthen Mobile’s image as a national destination, increasing economic stability and enhancing the region’s quality of life.

Why Advertising Agencies Should Watch This Episode-Emily talks:

  • Where to place her marketing emphasis when there are so many different offerings.
  • How she uses data and analytics to optimize her marketing efforts.
  • The biggest marketing challenges in marketing Mobile, AL.
  • How her degree from the Southeast Tourism Society impacts her work.
  • What Visit Mobile does, and the six pillars the organization focuses on.
  • The biggest differences between marketing vacation rentals (her previous job) and marketing a city.
  • How marketing a city like Mobile has changed over the years.
  • How she determines positioning for Mobile to most effectively differentiate it from other destinations.
  • Whether she currently uses an agency in her marketing efforts.
  • Advice she would give to marketers thinking about bringing a new agency on board.
  • And lastly, if an agency was attempting to win business from her, the advice she would give them.

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If your agency or PR firm is struggling with new business, contact Lee McKnight Jr. at lee@rswus.com for a conversation. That’s our sole focus at RSW/US.

Financial Services

In this episode of Marketer’s Edge we’re talking financial services and credit unions with David Eldred, the Chief Experience Officer for Solarity Credit Union.

If your agency pursues clients in the financial services or credit union space, you’ll want to watch this episode.

With over $1 billion in assets under management, Solarity Credit Union’s digitally focused community-centric co-op currently serves more than 50,000 members and offers a comprehensive range of products and services to meet ever-evolving financial needs.

Membership is open to everyone who lives, works, worships, or attends school within a Washington State school district.

Why Advertising Agencies Should Watch This Episode-David talks:

  • His experience with RVM (Relationship Value Management), an approach that proved invaluable in developing relationship-based pricing strategies.
  • Aside from mobile banking, the biggest changes in the industry he has experienced.
  • And what he thinks the financial services and credit unions space will look like 3-5 years out.
  • What it means to be a “Chief Experience Officer” at a credit union and how that’s different than being a CMO.
  • What he likes most (personally and professionally) about the financial servives and credit unions space, an industry he’s operated in his entire career.
  • The advantages of in-house teams and the advantages of working with an outside agency.
  • Any advice he would give to marketers thinking about bringing a new agency on board.
  • And lastly, if an agency was trying to knock down his door and attempting to win business from him, the advice he would give them.