Grocery Retail

RSW/US is an outsourced ad agency business development firm that works specifically with ad agencies, PR Firms, and Martech Firms to find better-qualified new business opportunities and get you closer to close


In this episode of Marketer’s Edge we’re talking grocery retail with Michael La Kier, Vice President of Brand Development for IGA, Inc.

If your ad agency focuses on grocery retail or independent retailers, you should watch this episode of Marketer’s Edge.

The Independent Grocers Alliance (IGA) was founded in 1926 to bring family-owned, local grocery stores together under the IGA brand.

Nearly a century later, the support of a nationally known brand is still giving IGA grocers the ability to better compete, while at the same time, allowing them to stay true to who they are—hometown store owners in a position to meet the needs of their unique communities.

Today, communities across the U.S. are being served by second, third and even fourth-generation local IGA grocers.

Why Advertising Agencies Should Watch This Episode-Michael talks:

  • His responsibilities as Vice President of Brand Development for IGA.
  • IGA’s unique business model and its support for independent retailers.
  • The shift in IGA’s branding strategy to emphasize retailer individuality.
  • The application of analytics in understanding customers at a local level for IGA stores.
  • Community engagement by local IGA store owners and corporate support.
  • IGA’s internal teams and use of external agencies for marketing purposes.
  • Challenges facing agencies in the retail sector post-COVID, like supply chain issues, inflation, and changes in digital marketing.
  • The evolving landscape of agencies and the importance of transparency and business understanding in agency-client relationships.
  • Michael’s varied background including advisory work, teaching, the CMO position, and role as managing editor at Shopper Matters.
  • The transition from Coca-Cola to startup consultancy and the challenges faced.
  • Advice for marketers considering bringing a new agency on board.
  • Advice for agencies trying to win business: understanding the client’s business.
  • Patience in business development, and empathetic communication strategies.

If your firm is struggling with new business, contact Lee McKnight Jr. at lee@rswus.com for a conversation. That’s our sole focus at RSW/US.

Why Marketers Decide To Review New Agencies

This is post #4 in our series around our 2024 New Year Outlook Report, and we’re exploring the reasons why marketers decide to review new agencies.

We see some changes here from last year’s report, and an initially surprising one. We’ll begin by breaking down the top 5, in order of 2023 data:

Why Marketers Decide To Review New Agencies

Lack of agency proactivity

The notable increase in concerns about agency proactivity should give agencies pause.

There were many factors out of any business’s control in 2023, but proactivity was not one of them.

Marketers are increasingly looking for agencies that more proactively respond and provide strategic advice or thinking.

Along these lines, while only a slight increase in unhappiness with strategy and thinking, that’s still 40% of marketers reporting dissatisfaction and suggests a growing emphasis on strategic partnership rather than just execution.

The 4-point rise in agencies wanting ideas from the client as a reason to review agencies continues down this same path.

Why Marketers Decide To Review New Agencies

Bottom Line:

What we’re hearing from marketers is more dissatisfaction with those parts of the business under the agency’s control.

In 2024, this must be corrected on the agency side. Marketers will decide to review new agencies when they perceive a failure to innovate or provide fresh perspectives.

Which is why, as difficult as it can sometimes be (depending on the client) consistent, clear communication and a solid understanding of the client’s business are key.

The Dawn Of A New Golden RFP Age?

Are we at the dawn of a new golden RFP age where they fade to dust?

65% of marketers said the RFI/RFP is still effective, versus 82% last year.

Has the worm finally turned?

Undoubtedly not, but perhaps we’re finally seeing some cracks in the foundation.

A 17-point drop is significant.

It’s been a process seen (and is still seen) as more task-oriented rather than goal-oriented, inherently non-collaborative, and reactive rather than proactive.

And per the 4As and ANA, there remain issues with intellectual property retention, budget size, participant roles, and publicity of wins.

At RSW/US, as a general rule, we don’t chase RFPs for our agency clients, but we also don’t ignore them.

There are those verticals where an RFP must be released and answered, and certainly, some clients who have no issue answering an RFP if it makes strategic sense.

In order to dig deeper into the decreased effectiveness of the RFP process, we should look at a few new questions we added this year.

We asked marketers if they released more or fewer RFPs in 2023, and asked agencies the same question, in terms of RFP frequency.

The Dawn Of A New Golden RFP Age?

Here’s what we found:

Reduced Agency Engagement

37% of agencies reported answering fewer RFPs in 2023 compared to 2022, and 41% said they answered the same amount.

Only 22% reported an increase.

This suggests a subtle, but noticeable shift in the agency approach toward RFPs.

Marketer Decrease in Releasing RFPs

From the marketer’s perspective, 50% reported releasing fewer

RFPs in 2023 compared to 2022, while 45% released the same amount. Only a small fraction (5%) increased their RFPs.

Both agencies and marketers are showing a trend toward fewer RFPs. This parallel movement suggests a mutual evolution in the industry’s approach to agency-client engagement.

And we asked a final question to agencies: How many RFPs did you answer in 2023? 45% reported answering 1-6, and 41% reported answering 7-10+. So while we see a decreasing trend overall for marketers and agencies, it’s still a driver for new business.

Bottom Line

The 17% drop in perceived RFP effectiveness coupled with fewer RFP releases from marketers indicates a potential growing skepticism or dissatisfaction with the RFI/RFP process.

This could be due to the increasing need for more collaborative, flexible, and goal-oriented approaches in marketing strategies between agencies and clients, rather than the standardized offerings typically found in RFPs.

In response, agencies should:
1) Reassess their reliance on RFPs for new business in 2024.
2) Be more strategic and selective in responding to RFPs, focusing on those that align well with their strengths and values.
3) Diversify business development strategies beyond RFPs, including some form of direct outreach, thought leadership content.

It’s the Dawn Of A New Golden RFP Age? Maybe?

This is post #2 in our series around our 2024 New Year Outlook Report, and we’re talking how marketers discover new ad agencies.

This is a question we asked marketers in our survey, and for initial comparison purposes, here are the top 4 ways marketers found new agencies in 2022 and 2023, in order:
2022:                                                                                2023:
1) Networking 73%                                                        1) Past agency relationships 55%
2) Past agency relationships 67%                               2) Direct agency outreach 50%
3) Friends/co-workers 60%                                         3) Networking 40%
4) Direct agency outreach 44%                                    4) Friends/co-workers 35%

To provide a backdrop for this comparison, from our 2023 Agency New Business Survey:

Only 44% of ad agencies said they are satisfied with their new business program. In ‘22 it was 49%, and in ‘21 it was 52%.

Let’s look at a breakdown of the top 4 ways marketers found new agencies in 2023, and what it means for business development in 2024:

How Marketers Discover New Ad Agencies

Past Agency Relationships

They remain a strong factor but have seen a sizeable decline.

This suggests that while past relationships are important, marketers are a) increasingly open to new connections, or b) (and most likely) agencies are not doing the work to stick with and pursue past clients, especially as they move to new companies.
This is one of several strategies we employ at RSW/US.

While we have a team dedicated to building lists of new companies/contacts, we also mine past relationships (where appropriate). It’s continually surprising how often agencies don’t incorporate this into their business development strategy.

Direct Agency Outreach

An increase in effectiveness, indicating a growing openness to direct communication from agencies. Certainly, it’s as difficult as ever to break through to prospects.

And to be clear, your prospects typically don’t want to be sold to.

The inundation of ineffective sales emails, to give one example, is not helping those agencies that are reaching out with relevance.

The key to effective outreach is to show that prospect how you can help solve their business challenges. To be effective, agencies must alternate and make use of multiple avenues of outreach.

For example, at RSW, we use phone, email, social, and physical mail, coupled with our tech stack to make the process more efficient.

Networking

There’s a significant decrease in the use of networking to find new agencies.

Post-Covid, we’ve seen a return to more in person networking and events, but we saw conference attendance for marketers drop 14 points, from 29% to 15%.

While networking will always be important, agencies should take advantage of this trend and maintain ongoing outreach to fill the gap.

Friends & Coworkers

Another notable drop, implying that personal recommendations are becoming less influential compared to other methods, yet somewhat odd, as comparatively, this can be seen as an easier way to find new agencies.

But again, agencies should take advantage of this trend.

Marketer’s Edge Interview With Jason Falls: Influencer Marketing

RSW/US is an outsourced ad agency business development firm that works specifically with ad agencies, marketing services firms, and PR firms to find better-qualified new business opportunities and get you closer to close


In this episode of Marketer’s Edge we’re talking influencer marketing and generative ai with Jason Falls, the Executive Vice-President of Marketing at CIPIO.ai.

If your ad agency focuses on influencer marketing, generative AI, or visual content platforms, you should watch this episode of Marketer’s Edge.

CIPIO.ai is on a mission to democratize visual content, uniquely combining the power of brand communities and generative AI.

The patent-pending Visual Content Platform allows brands to search, discover, manage, create, regenerate, distribute, and collaborate visual content at scale.

Visual Content Platform allows Brands to deploy user-generated content and GenerativeAI Content in paid advertising, customer purchase experiences, website engagement, and social media campaigns at a fraction of time and cost.

This unique approach has driven growth for esteemed brands such as JBL, Orange Theory Fitness, and Botanic Choice.

Why Advertising Agencies Should Watch This Episode-Jason talks:

  • His most notable career highlights and the accomplishments he’s most proud of.
  • How CIPIO.ai differs from other platforms, such as CreatorIQ.
  • The biggest challenges he expects to face as EVP of Marketing for CIPIO.ai and how he believes he will address them.
  • Experiences from his past he’ll draw upon to navigate the challenges in his current role.
  • Strategies for marketing CIPIO.ai to build awareness, including their target customers and the most effective methods to reach them.
  • What CIPIO.ai is and what he does for the company.
  • How influencer marketing has changed over the past 5-10 years.
  • Jason’s predictions for the influencer marketing space over the next 3-5 years.
  • His past work with agencies, how he has utilized them to support his business needs, and whether he currently works with any.
  • The advice he would give to a marketer looking to bring an agency on board.
  • Any advice he would offer to an agency looking to win business from him.

———————————————————————————————————————————————————————

If your agency or PR firm is struggling with new business, contact Lee McKnight Jr. at lee@rswus.com for a conversation. That’s our sole focus at RSW/US.

Overall Business Performance Expectations for 2024

Welcome to Part 1 of our blog series, “Overall Business Performance Expectations for 2024”, written around our 2024 New Year Outlook Report. (Download it here at no cost.)

2023 was a wild ride, perhaps a bit too wild, as we found in our report.

Close to 50% of agencies and almost 40% of marketers said their overall business performance in 2023 showed a slight decline or was significantly worse than in 2022.

Let’s break it down a bit for context:

Agencies’ Overall Business Performance in 2023 vs. 2022:

  1. Varied Results: These stats show a near-equal division between business growth and downturns, shaped by market forces, consumer spending behaviors, and the strategies adopted by agencies.
  2. Consistent Performance for a Few: 20% of agencies revealed their business performance in 2023 mirrored their 2022 results. This points to a portion of the sector that succeeded in sustaining their footing in fluctuating market circumstances, although they didn’t experience any significant growth either.

Marketers’ Overall Business Performance in 2023 vs. 2022:

  1. Balanced Outcomes: The scenario for marketers is reflective of the agencies’ experiences, showcasing an equal division (39% for each group) between those who witnessed growth and those who faced a downturn in their business performance. This equilibrium highlights the expected parallel influence of economic and market elements on both agencies and marketers.
  2. Steady Performance for a Segment: About 22% of marketers reported that their business results in 2023 remained on par with the previous year, indicating either a sustained market strength and adaptability or a persistent status quo from 2022.

Overall Business Performance Expectations for 2024

And as we mention in our report, it’s worth noting a few key agency business development stats from our 2023 Agency New Business Report:

58% of agencies found it harder to obtain new business in 2023
-and-
38% of ad agencies reported a decrease in new business opportunities in 2023, up from 26% in 2022.

Agencies and marketers are accustomed to operating in a market characterized by diverse performance results, but it’s essential to have strategies in the arsenal that emphasize unique service offerings, showcase their value, and adjust to evolving market demands.

So let’s look to the present, and our report, where we asked agencies and marketers this question:

What are your expectations for overall business performance looking ahead to 2024, versus 2023?

79% of Agencies said they expect some to significantly better performance in 2024 and only 5% expect a slight decline in 2024 compared to 2023.

-and-

57% of Marketers said they expect some improvement/a significantly better performance in 2024, versus 2023, and only 26% of Marketers expect a slight decline in 2024 compared to 2023.

We see two key points coming out of these predictions:

Agency Optimism: A significant 79% of agencies expect better performance in 2024, with only 5% anticipating a decline. This optimism could be fueled by the recent growth in the U.S. ad market and an all-time high in advertising employment in November of 2023, suggesting a robust industry environment.

Marketers’ Cautious Optimism: With 57% of marketers expecting improvement in 2024, there is a sense of optimism, albeit more cautious compared to agencies. The 26% expecting a decline might be factoring in market uncertainties or budget constraints.

Bottom Line

Agencies need to strike a balance between optimism and strategic caution as they navigate 2024.

Now is the time to nail down your business development strategy by making sure your positioning is clearly defined, you’re targeting the right prospects, and you have a mix of outbound, referrals, and client retention within that strategy.

Prospect Doors Are Opening in 2024-Are You Knocking?

RSW/US is an outsourced ad agency business development firm that works specifically with ad agencies, marketing services firms, and PR firms to find better-qualified new business opportunities and get you closer to close


Prospect Doors Are Opening in 2024-Are You Knocking?

I think it’s safe to say that 2023 was tough for both marketers & agencies.

Marketers were nervous about starting new projects and agencies felt it.

But from my perspective, the tides seem to be changing in the New Year.

2023 Was Wait & See

In my role here at RSW/US, as the Director of Sales & Training and a New Business Director, I have the unique ability to hear from both marketers and agencies.

Throughout the last year, I personally felt the increased difficulty of securing Meetings with marketers for my agency clients – – as did many of my fellow New Business Directors.

Marketers were apprehensive to move on projects for the most part.

They wanted to move forward… but the overall consensus was to “wait and see”.

However, I have noticed a shift at the close of the year and the start of this New Year… doors seem to be opening again.

Prospect Doors Are Opening in 2024-Are You Knocking

Prospecting Momentum in 2024

Marketers that I talked to 15+ months ago want to reconnect, more are responding to proactive outreach, and cold projects are heating up – prospect doors are opening.

Just recently, one of my West Coast clients got the opportunity to fly across the country to pitch for a huge project, in-person.

Examples like this are happening across the board here at RSW/US – – as an organization, we’ve had weeks with record numbers of ‘Meetings Set’ for our agency clients.

Yes, marketers are still apprehensive, yet they’re opening their doors again.

Is your agency knocking?

If you’re not proactively knocking, you’re likely to miss those precious opportunities.

This is what we do at RSW/US – –  so if you’re unable to consistently and proactively reach out to prospects, then reach out to us.

We are the most complete and trusted outsourced new business solution for agencies!

2024 RSWUS New Year Outlook Report

This is the 2024 RSW/US New Year Outlook Report, our first ad agency new business report of the year.

We’re an outsourced ad agency business development firm that works specifically with ad agencies, marketing services firms, and PR firms to find better-qualified new business opportunities and get you closer to close.

RSW/US is headquartered in Cincinnati, OH, with experts in lead generation, targeted prospect list building, and content creation driving our ad agency business development programs.

More about our advertising agency new business strategy and outsourced business development programs here.

Be sure to visit our YouTube channel and Agency New Business Blog for further insights and breakdowns on key stats from this report.

(And to download this report, head down to the bottom of the page.)

Update: We’re very pleased to have our VP of Sales, Lee McKnight Jr., interviewed for an Adweek piece on our report: New Agency Business Expected to Rise in 2024.

2024 RSWUS New Year Outlook Report

About The 2024 RSW/US New Year Outlook Report

The 2024 RSW/US New Year Outlook survey was completed by senior level Marketers and Marketing Agency executives during November 2023.

The agency sample came from the RSW/US database of over 7,000 marketing services, advertising and PR firms in the U.S. and Canada, ranging in size from under $3M in capitalized billings to over $75M.

The disciplines of each agency spanned full-service, digital, PR, and marketing consultancies, to name a few.

The marketer sample came from our RSW/AgencySearch database of 30,000 marketing decision maker contacts. Company size, location, and category varied.

To view please fill out the form below

While we offer the resources found on our site at no charge, we do ask for your assistance in maintaining a certain level of knowledge about who is accessing our valuable assets. We will never sell or distribute your information to any third parties.

Marketer’s Edge Interview With Dave Kettner: Renewable Fuels & Chemicals

RSW/US is an outsourced ad agency business development firm that works specifically with ad agencies, marketing services firms, and PR firms to find better-qualified new business opportunities and get you closer to close


In this episode of Marketer’s Edge we’re talking renewable fuels and chemicals with Dave Kettner, President & General Counsel at Virent, Inc.

If your ad agency focuses on renewable fuels and chemicals, you should watch this episode of Marketer’s Edge.

Located in Madison, Wisconsin, Virent is creating the low carbon chemicals and fuels the world demands using a wide range of naturally-occurring, renewable resources.

Its patented technology features catalytic chemistry to convert plant-based materials into a full range of products identical to those made from petroleum.

The products are drop-in replacements that enable full utilization of existing logistics infrastructure without blending limitations.

Why Advertising Agencies Should Watch This Episode-Dave talks:

  • The need within the renewable fuels and chemicals industry to create an interest in the consumer to want those products.
  • Their focus over the last few years on working with B2C businesses to communicate to and educate their customers.
  • Virent’s work with Patagonia to successfully manufacture its first fully biobased product, the SugarDown Hoody.
  • Their work with Japanese materials maker Toray Industries to mass-produce the world’s first 100% plant-based polyester.
  • The challenge of building awareness and educating businesses like Patagonia on what it means to be biobased, and the sustainability advantages associated with that.
  • Virent’s efforts to commercialize its BioForming® technology and promote that brand name.
  • The challenge of building and expanding refining capacity.
  • One of the industry’s biggest challenges: education and getting people to understand the full dynamics and the opportunities presented.
  • What kind of organization Virent is and what Dave does for them.
  • What it means to create products that are “drop-in replacements”.
  • What the competitive landscape looks like for Virent and how they differentiate themselves from similar offerings.
  • Virent’s historic contribution to the aviation industry as their bio-based fuel was used in the first commercial passenger flight using 100% sustainable aviation fuel.
  • Virent’s partnership with Johnson Matthey to further advance the commercialization of their BioForming® process for production of bio-paraxylene (PX), a key raw material for the production of renewable polyester.
  • Their possible need to work with marketing agencies in the future, something they have not had to do up to this point.
  • Advice he would offer to agencies seeking to win business from him.

———————————————————————————————————————————————————————

If your agency or PR firm is struggling with new business, contact Lee McKnight Jr. at lee@rswus.com for a conversation. That’s our sole focus at RSW/US.

3 Ways to improve your business development efforts

Continuing content around your agency’s business development efforts, and coming off last week’s post on four consecutive months of growth in the U.S. ad market (Brands, Agencies, and The Currency Of Resiliency), more good news this week:  

In November, employment in US advertising, public relations, and related services reached an all-time high for the second straight month, adding 1,200 jobs to bring the total to 504,500. (US advertising and agency hiring soars amid forecasts calling for 2024 spending growth) 

The piece points out, “advertising and PR industries are adjusting to new technologies and evolving consumer behaviors, necessitating an expanded workforce”, and that new technology presents opportunity, but with a note of caution. 

I know you’re receiving the same explosion of lead-generation emails and offers promising unrealistic returns that I do, much of it purportedly AI-based. 

Your prospects are getting bombarded as well, and you need to remember that. 

From Ad Age (Phony AI Ad Tech—How Brands Can Avoid Misleading Marketing Products): 

Brands are being flooded with offers from vendors with AI-based products that promise to improve marketing and work efficiencies. 

3 Ways to Improve Your Business Development Efforts Right Now

I mentioned in my previous post,  

Brands, across the board, will need help to accomplish these solutions, beyond what any internal teams might offer. And that help will come from agencies, of all types, but you must bring expertise and leadership to the table.

Sticking with the AI theme from above, from Ad Age: 

As many as three out of four marketing products billed as AI really aren’t, Rashidi said, and marketing executives often can’t tell the good from the bad. “Executives are struggling”

So now to those 3 ways:

1) Show prospects (and clients) you’re staying on top of trends and tech 

You don’t have to become the AI expert at this point, it’s effectively still the wild west, but you can show your prospects you’re staying informed, and that you’re keeping your clients informed. 

Amidst all the junk your prospects get every day, you should be the voice of reason and expertise. (I’ll give you an example of this in #3 below) 

2) Look at your current prospect targets-are they best-fit?

A real-world example: taking a recommendation from their RSW new business director, we took a look at target companies within a 100-mile radius of our client and found an ideal company 20 miles away they didn’t know existed. 

Our client thought they were aware of companies within a certain range, and it was just a matter of taking a step back.  

Think about my example as you read this quote from the Ad Age article: 

The AI transition can be expensive, Rashidi said, which makes it even more important for companies to do their homework. “So marketers who aren’t technology-based, marketers who aren’t AI-based, who are drinking from a firehose of information,” Rashidi said, “how do we help them? 

I realize I’m being very AI-focused here, but take that out and replace it with what your firm specializes in. 

How can you help your prospect?

Tell them. 

3 Ways to Improve Your Business Development Efforts

3) Give Away Your Thinking 

I don’t mean the true secret sauce or anything that’s contractually protected of course, but give away your knowledge. 

I mentioned above in #1 I would give you an example. 

This example combines sharing helpful knowledge with a well-written email, increasingly rare these days. (And thanks to Tigercomm owner Mike Casey for sending this email  he received my way) 

I’ll preface by saying this email is a little long, but as I pointed out to Mike, there’s value given, it’s more conversational in tone (rather than SELLING!) and so the writer has more inherent permission to be a little lengthier. 

Hi Mike, 

 I wanted to reach out and share some interesting developments regarding LinkedIn’s algorithm that could significantly impact your executive presence and engagement on the platform. 

 Over the past three months LinkedIn has implemented several noteworthy updates to its algorithm, aimed at creating a more personalized and engaging user experience.  

One of the most powerful updates is focused on Engagement Timing & Consistency:  

 The algorithm is placing emphasis on the timing and consistency of engagement. Engaging with your connections’ content promptly and consistently can positively impact your visibility on their feeds and vice versa. 

 This is quite meaningful, as it means that when you engage with others’ content directly (mainly via comment) then your future content will be more likely to appear within their feeds (not just their content in your feeds). If done correctly, this will allow you to really get on the radar and nurture relationships with key people, even if they have not previously engaged with your content. 

I left out about 3 more sentences at the end, the last being a soft sell of his platform, but as Mike pointed out when he sent it to me, “Gives value, isn’t obnoxious, bumps offer of help, but at the end. I think this is nicely done.” 

My Challenge To You 

Now, I know this can sometimes be tricky to come up with, but I encourage, and actually challenge you, to bring together your team, and take an hour breaking down your last 5-10 projects:

What were the business challenges in each, and

How did you help solve them? 

Make a list and craft outreach and content around each of them.